Health Care
Gold-standard benchmarks for quality care
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HEALTH CARE
For health care providers, timely, efficient, and patient-centered delivery of quality care is paramount. ACSI tracks industry satisfaction over a wide range of health professionals—including doctors, dentists, optometrists, and mental health specialists—providing predictive insights and action recommendations to improve the patient experience.
At a glance:
Health Care
- Inaugural year:
1994
- Updated:
annually
- Most recent data:
2025
- Industries:
hospitals, nonhospital care
Satisfaction Benchmarks by Industry
Nonhospital Care and Hospitals
| Industry | 2024 | 2025 | % CHANGE |
|---|---|---|---|
| Nonhospital Care | 83 | 79 | -5% |
| Hospitals | 75 | 77 | 3% |
Patient Care Benchmarks Year-Over-Year Industry Trends
Hospitals
| Benchmarks | 2024 | 2025 |
|---|---|---|
| Outpatient Care | 82 | 83 |
| Inpatient Care | 77 | 81 |
| Emergency Room | 70 | 72 |
Industry averages are weighted by companies’ market shares.
2025 results based on data collected October 2024 – September 2025