Health Care
Gold-standard benchmarks for quality care
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HEALTH CARE
For health care providers, timely, efficient, and patient-centered delivery of quality care is paramount. ACSI tracks industry satisfaction over a wide range of health professionals—including doctors, dentists, optometrists, and mental health specialists—providing predictive insights and action recommendations to improve the patient experience.
At a glance:
Health Care
- Inaugural year:
1994
- Updated:
annually
- Most recent data:
2026
- Industries:
hospitals, nonhospital care
Satisfaction Benchmarks by Industry
Nonhospital Care and Hospitals
| Industry | 2025 | 2026 | % CHANGE |
|---|---|---|---|
| Nonhospital Care | 79 | 77 | -3% |
| Hospitals | 77 | 74 | -4% |
Patient Care Benchmarks Year-Over-Year Industry Trends
Hospitals
| Benchmarks | 2025 | 2026 | |
|---|---|---|---|
| Outpatient Care | 83 | 78 | -6% |
| Inpatient Care | 81 | 74 | -9% |
| Emergency Room | 72 | 72 | 0% |
Industry averages are weighted by companies’ market shares.
2026 results based on data collected October 2025 – September 2026.