AI Platforms
Build trust in rapidly evolving AI experiences by understanding what matters most to users.
Measure and improve customer satisfaction with independent, science‑backed insights to guide product strategy to earn long‑term user loyalty. Partner with the ACSI to benchmark performance and understand how users experience AI tools as they evolve.
AI
Platforms
AI platforms are increasingly embedded in everyday workflows and decision‑making, driving rising user expectations around reliability, transparency, ease of use, and value. The ACSI technology helps AI CX leaders understand how users experience their platforms and identifies which aspects of the experience drive satisfaction and trust the most.
At a glance:
AI Platforms
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Inaugural year:
2026
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Updated:
semi-annually
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most recent data:
March 2026
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Companies:
6 major AI platforms
Customer Experience Benchmarks by Company
| March 2026 | |
|---|---|
| AI Platforms | 73 |
| Gemini (Google) | 76 |
| Copilot (Microsoft) | 74 |
| Claude (Anthropic) | 73 |
| ChatGPT (OpenAI) | 73 |
| Grok (X) | 71 |
| Perplexity AI | 71 |
AI Platforms
| Benchmarks | March 2026 |
|---|---|
| Complex task handling | 75 |
| Interface look and feel | 74 |
| Output accuracy | 74 |
| Platform trustworthiness | 74 |
| Personalization capability | 73 |
| Software and data integration | 72 |
| Source citation | 72 |
| Data security and privacy | 72 |
Results based on data collected in March 2026.