Audio Streaming Service
Cut through the noise with strategic ACSI insights
Stay in the hearts, minds, and ears of your subscribers. Invest in customer satisfaction and become an ACSI client today.
AUDIO STREAMING
SERVICE
Listeners have endless options competing for their attention. In a crowded audio streaming market, customer satisfaction is a competitive advantage. Understand what drives loyalty and make smarter investments in the experiences, content, and features that keep listeners engaged.
At a glance:
Audio Streaming Service
- Inaugural year:
2026
- Updated:
annually
- most recent data:
2026
- Companies:
7 major companies, plus aggregate of smaller providers
Satisfaction Benchmarks by Brand
Audio Streaming Service
| Brand | 2026* |
|---|---|
| Streaming Audio Services | 80 |
| Pandora (SiriusXM) | 82 |
| Apple Music | 81 |
| All Others | 80 |
| Amazon Music | 80 |
| Spotify | 80 |
| SiriusXM-Streaming | 79 |
| YouTube Music (Google) | 78 |
| SoundCloud | 73 |
Streaming Audio Services
Customer Experience Benchmarks Industry Trends
| Benchmarks | 2026 |
|---|---|
| Quality of mobile app | 86 |
| Availability of artists you want to listen to | 85 |
| Download sound quality | 85 |
| Reliability of mobile app (minimal down time, crashes, lags) | 85 |
| Streaming sound quality | 85 |
| Variety of music (new/popular, pop, rock, country, classical, jazz, world music) | 85 |
| Ease of understanding bill | 84 |
| Depth of music catalog | 83 |
| Ease of finding the content you are looking for | 83 |
| Clarity of menus and programming guides | 82 |
| Website satisfaction | 82 |
| Overall performance and reliability | 81 |
| Quality of curated (premade) playlists | 79 |
| Usefulness of automated recommendations | 78 |
| Availability of podcasts you are interested in | 77 |
| Call center satisfaction | 76 |
| Variety of podcasts (comedy, news, sports, true crime) | 76 |
| Depth of podcast library | 74 |
*2026 scores represent data collected over a shortened time period to establish a baseline for future measurement and benchmarking.
Industry averages are weighted by companies’ market shares.
2026 results based on data collected May 2026 – June 2026.