Sports Betting and iGaming
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SPORTS BETTING
AND IGAMING
Expand market share in a rapidly growing market by offering standout customer experience. Cost-effective competitive benchmarking and ACSI expert support provide essential third-party perspective on your strengths and pain points. Decades of data show that top ACSI-performers are the market champions. Discover what drives success in the sports betting and iGaming industry and win long-term customer loyalty.
At a glance:
Sports Betting and iGaming
- Inaugural year:
2025
- Updated:
annually
- Most recent data:
2025
- Companies:
6 major online platforms
Satisfaction Benchmarks by Company
Sports Betting and iGaming
| Anchor Link | Company | 2025 |
|---|---|---|
| Sports Betting and iGaming | 76 | |
| #draftkings | DraftKings | 78 |
| #betmgm | BetMGM | 77 |
| #fanduel | FanDuel | 76 |
| #espn-bet | ESPN BET | 73 |
| #fanatics | Fanatics | 73 |
| All Others | 72 | |
| #caesars | Caesars | 69 |
Sports Betting and iGaming Benchmarks
Customer Experience Benchmarks Industry Trends
| Benchmarks | 2025 |
|---|---|
| Quality of mobile app | 80 |
| Ease of navigation | 79 |
| Data security and privacy | 79 |
| Reliability of mobile app (minimal down time, crashes, lags) | 79 |
| Payment options and integration | 77 |
| Helpfulness of notifications | 77 |
| Loading speed and reliability | 76 |
| Freshness of content | 76 |
| Variety of services and wagering options | 76 |
| Helpfulness of outlets provided for gambling addiction assistance | 76 |
| Helpfulness and clarity of analytics | 75 |
Industry averages are weighted by companies’ market shares.
2025 results based on data collected November 2024 -June 2025.