Food Delivery
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FOOD
DELIVERY
Many customers have multiple food delivery apps on their phones. When your competition is just a finger-tap away, how can you keep them choosing you? Become the first and only choice by consistently offering the best customer experience, bolstered by data-driven analytics.
At a glance:
Food Delivery
- Inaugural year:
2024
- Updated:
annually
- Most recent data:
2026
- Companies:
Three major brands
Satisfaction Benchmarks by Company
Food Delivery
| Company | 2025 | 2026 | % CHANGE |
|---|---|---|---|
| Food Delivery | 74 | 75 | 1% |
| Uber Eats | 75 | 76 | 1% |
| Grubhub | 73 | 75 | 3% |
| DoorDash | 73 | 74 | 1% |
Food Delivery Benchmarks
Customer Experience Benchmarks Year-Over-Year Industry Trends
| Benchmarks | 2025 | 2026 |
|---|---|---|
| Mobile app satisfaction | 83 | 84 |
| Ordering process | 80 | 83 |
| Website satisfaction | 82 | 83 |
| Payment options | 80 | 82 |
| Alerts and notifications while waiting | 79 | 81 |
| Food and restaurant ordering options | 79 | 81 |
| Courtesy of delivery person | 78 | 80 |
| Process for rating the delivery person | 77 | 80 |
| Process for tipping the delivery person | 77 | 79 |
| Speed of delivery | 76 | 79 |
| Ease of understanding fees | 75 | 79 |
| Order accuracy | 75 | 79 |
| Accuracy of quoted delivery times | 75 | 78 |
| Food temperature | 74 | 76 |
| Loyalty or reward program | 72 | 76 |
| Fairness of food prices | 71 | 73 |
| Fairness of pre-tip taxes and service fees | 71 | 73 |
Industry averages are weighted by companies’ market shares.
2026 results based on data collected April 2025 – March 2026.