Full-Service Restaurants
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FULL-SERVICE
RESTAURANTS
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At a glance:
Full-Service Restaurants
- Inaugural year:
2007
- Updated:
annually
- Most recent data:
2026
- Companies:
15 major chains, plus aggregate of smaller restaurants
Satisfaction Benchmarks by Company
Full Service Restaurants
| Company | 2025 | 2026 | % CHANGE |
|---|---|---|---|
| Full Service Restaurants | 82 | 82 | 0% |
| All Others | 82 | 82 | 0% |
| LongHorn Steakhouse (Darden) | 83 | 82 | -1% |
| Texas Roadhouse | 84 | 82 | -2% |
| Olive Garden (Darden) | 81 | 81 | 0% |
| Applebee’s (Dine Brands) | 80 | 79 | -1% |
| Chili’s | 78 | 79 | 1% |
| Cracker Barrel | 80 | 79 | -1% |
| Golden Corral | NA | 79 | NA |
| Outback Steakhouse | 79 | 79 | 0% |
| The Cheesecake Factory | 77 | 79 | 3% |
| Buffalo Wild Wings (Inspire Brands) | 76 | 78 | 3% |
| Red Lobster | 79 | 78 | -1% |
| Red Robin | 78 | 78 | 0% |
| Denny’s | 75 | 77 | 3% |
| IHOP (Dine Brands) | 78 | 76 | -3% |
| First Watch | NA | 72 | NA |
NA – Not Available
Full Service Restaurant Benchmarks
Customer Experience Benchmarks Year-Over-Year Industry Trends
| Benchmarks | 2025 | 2026 |
|---|---|---|
| Accuracy of food order | 88 | 91 |
| Beverage quality (taste, temperature) | 86 | 88 |
| Courtesy and helpfulness of waitstaff | 86 | 88 |
| Food quality (taste, temperature, freshness of ingredients) | 85 | 88 |
| Restaurant layout and cleanliness | 85 | 88 |
| Reliability of mobile app (minimal down time, crashes, lags) | 78 | 87 |
| Variety of food on menu | 85 | 87 |
| Speed with which food order was received at table | 83 | 86 |
| Variety of beverages on menu | 85 | 86 |
| Website satisfaction | 82 | 85 |
| Quality of mobile app | 80 | 83 |
Industry averages are weighted by companies’ market shares.
2026 results based on data collected April 2025 – March 2026.