Convenience Stores
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CONVENIENCE STORES
Convenience stores offer a little bit of everything, and their competitors are as varied as their products. ACSI Programs let you benchmark against your full cohort of direct industry competitors, with the option for additional cross-industry benchmarking. See how you rank against your peers across the full c-store customer experience and see how you stand next to the best in class for fast food, general merchandise and beyond.
At a glance:
Convenience Stores
- Inaugural year:
2024
- Updated:
annually
- Most recent data:
2026
- Companies
26 major companies, plus aggregate of smaller companies
Convenience Stores
Satisfaction Benchmarks by Industry
| Company | 2025 | 2026 | % Change |
|---|---|---|---|
| Convenience Stores | 76 | 75 | -1% |
| Meijer | 78 | 82 | 5% |
| QuikTrip | 80 | 80 | 0% |
| Sheetz | 82 | 80 | -2% |
| Wawa | 82 | 80 | -2% |
| Kwik Trip | 84 | 79 | -6% |
| Murphy USA | 78 | 79 | 1% |
| Buc-ee’s | 79 | 77 | -3% |
| Maverik | 78 | 77 | -1% |
| Pilot | NA | 77 | NA |
| RaceTrac | 78 | 77 | -1% |
| Shell | 75 | 77 | 3% |
| All Others | NA | 76 | NA |
| Casey’s General Store | 75 | 76 | 1% |
| Speedway (7-Eleven) | 76 | 76 | 0% |
| Circle K (Alimentation Couche-Tard) | 76 | 75 | -1% |
| Exxon Mobil | 77 | 75 | -3% |
| GetGo (Alimentation Couche-Tard) | 76 | 75 | -1% |
| Love’s | 79 | 75 | -5% |
| 7-Eleven | 75 | 74 | -1% |
| ampm (BP) | 73 | 74 | 1% |
| BP | 74 | 74 | 0% |
| Marathon | 75 | 74 | -1% |
| Chevron | 76 | 73 | -4% |
| Cumberland Farms | 75 | 71 | -5% |
| Quik Stop | 74 | 71 | -4% |
| Sunoco | 75 | 71 | -5% |
| Fas Mart | NA | 69 | NA |
NA – Not Available
Customer Satisfaction Leaders by Region
| Region | Company | Regional ACSI |
|---|---|---|
| Northeast | Wawa | 79 |
| Northeast | BP | 78 |
| Northeast | Sheetz | 78 |
| Northeast | Shell | 78 |
| Midwest | Sheetz | 83 |
| Midwest | Meijer | 82 |
| Midwest | QuikTrip | 82 |
| South | Wawa | 82 |
| South | Buc-ee’s | 81 |
| South | QuikTrip | 81 |
| South | Sheetz | 81 |
| West | Maverik | 78 |
| West | QuikTrip | 78 |
Customer Experience Benchmarks Year-Over-Year Trends
| Benchmarks | 2025 | 2026 |
|---|---|---|
| Convenience of store hours | 83 | 83 |
| Convenience of store location | 82 | 83 |
| Mobile order pickup | NA | 82 |
| Reliability of mobile app | 82 | 81 |
| Cooked food quality (taste, temperature, freshness of ingredients) | 80 | 80 |
| Quality of dispensed cold beverages (fountain drinks) | 80 | 80 |
| Quality of mobile app | 84 | 80 |
| Speed of checkout process | 79 | 79 |
| Variety of cooked food items available | 79 | 79 |
| Courtesy and helpfulness of staff | 79 | 78 |
| Layout and cleanliness of store | 79 | 77 |
| Quality and freshness of coffee | 77 | 77 |
| Variety and selection of merchandise | 76 | 77 |
| Cleanliness of bathrooms | NA | 74 |
| Frequency of sales and promotions | 70 | 71 |
NA – Not Available
Industry averages are weighted by companies’ market shares.
2026 results based on data collected October 2025 – September 2026.