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The American Customer Satisfaction Index’s news and resources provide the most up-to-date information about ACSI results, including expert analysis of trends and customer satisfaction benchmarking for individual companies and industries, as well as implications of changes in customer satisfaction at the national level for the U.S. economy.

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ACSI Press Releases

Press Release Telecommunications, Cell Phone, and Smartwatch Study 2026

May 19, 2026

Press Release National ACSI Q1 2026

May 12, 2026

Press Release Travel Study 2026

April 21, 2026

Press Release AI Platforms Study 2026

April 16, 2026

Press Release Energy Utilities Study 2026

March 24, 2026

Press Release Finance Study 2026

February 24, 2026

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ACSI Insights

Artificial Intelligence, Natural Resources: Trust as Infrastructure

June 11, 2026

Pricing Pressure and Rising Food Costs Reframe the Restaurant Experience

June 9, 2026

The Battle for the Summer Road Trip Customer Is Heating Up

June 5, 2026

Telecommunications Customers Reprice their Expectations

May 26, 2026

Respite Care at a Crossroads: Why Experience, Stability, and Trust Are Now Strategic Imperatives

May 20, 2026

Pent-Up Defection Is Building. Innovation Offers a Way Out.

May 14, 2026

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ACSI In The News

Samsung Phones Top US Customer Satisfaction Rankings, But Is That Enough?

June 11, 2026

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Android Headlines »

When-it-comes-to-consumer-satisfaction-among-online-retailers-its-heavens-to-Etsy-

15 major online retailers, ranked by their real customers

June 11, 2026

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AOL »

35%-Say-This-Is-The-Best-Burger-At-Applebee's

10 best fast-food chains in America, based on customer satisfaction ratings

June 10, 2026

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AOL »

Shot of an unrecognizable group of people social networking outside

Beyond the Specs: Why Customer Satisfaction is Samsung’s New Superpower

June 9, 2026

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Brief Glance »

Chick-fil-A-Earns-Top-Spot-in-Customer-Satisfaction-for-8th-Straight-Year--

Chick-fil-A opens restaurant customers can’t eat in

June 8, 2026

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The Street »

Fast-food-restaurants-are-converting-to-drive-through-only-service

9 Chain Restaurants That Diners Say Have Great Customer Service

June 8, 2026

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Tasting Table »

Young woman walking and using a smart phone on a city street.

ACSI Data Says This Android Phone Brand Has The Highest Customer Satisfaction

June 1, 2026

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SlashGear »

Vacuum cleaner on wooden floor. Top view. Cleaning concept.

The Most Reliable Vacuum Brands Are Not What You’d Expect

June 1, 2026

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The Hearty Soul »

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