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The American Customer Satisfaction Index’s news and resources provide the most up-to-date information about ACSI results, including expert analysis of trends and customer satisfaction benchmarking for individual companies and industries, as well as implications of changes in customer satisfaction at the national level for the U.S. economy.

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ACSI Press Releases

Press Release Telecommunications, Cell Phone, and Smartwatch Study 2026

May 19, 2026

Press Release National ACSI Q1 2026

May 12, 2026

Press Release Travel Study 2026

April 21, 2026

Press Release AI Platforms Study 2026

April 16, 2026

Press Release Energy Utilities Study 2026

March 24, 2026

Press Release Finance Study 2026

February 24, 2026

Explore All ACSI Press Releases

ACSI Insights

Friction to Function: Operational Efficiency Drives Higher Satisfaction for Business Travelers

April 28, 2026

Measuring What Matters: Why ACSI Should Be the Standard for Federal Customer Experience Measurement

April 9, 2026

Can Fewer Surveys Provide Better Customer Insights?

April 8, 2026

The Future of CX: Insights at the Speed of Conversation

March 31, 2026

Energy Efficiency in a High Demand Era: Why It Matters Now

March 19, 2026

Does Customer Satisfaction Matter in Monopolies like Energy Utilities?

March 17, 2026

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ACSI In The News

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Beyond the Specs: Why Customer Satisfaction is Samsung’s New Superpower

June 9, 2026

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Brief Glance »

Chick-fil-A-Earns-Top-Spot-in-Customer-Satisfaction-for-8th-Straight-Year--

Chick-fil-A opens restaurant customers can’t eat in

June 8, 2026

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The Street »

Fast-food-restaurants-are-converting-to-drive-through-only-service

9 Chain Restaurants That Diners Say Have Great Customer Service

June 8, 2026

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Tasting Table »

Young woman walking and using a smart phone on a city street.

ACSI Data Says This Android Phone Brand Has The Highest Customer Satisfaction

June 1, 2026

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SlashGear »

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The Most Reliable Vacuum Brands Are Not What You’d Expect

June 1, 2026

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The Hearty Soul »

Supermarkets-hold-the-line-on-customer-satisfaction

Every major grocery chain in America, ranked by customers

June 1, 2026

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MSN »

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Samsung Beats Apple in AI Smartphone Satisfaction for 2026

June 1, 2026

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MemeBurn »

For the first time since the iPhone 11, Apple smartphones are no longer at the top of buyers’ lists

June 1, 2026

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TechBullion »

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