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The American Customer Satisfaction Index’s news and resources provide the most up-to-date information about ACSI results, including expert analysis of trends and customer satisfaction benchmarking for individual companies and industries, as well as implications of changes in customer satisfaction at the national level for the U.S. economy.

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ACSI Press Releases

Press Release Telecommunications, Cell Phone, and Smartwatch Study 2026

May 19, 2026

Press Release National ACSI Q1 2026

May 12, 2026

Press Release Travel Study 2026

April 21, 2026

Press Release AI Platforms Study 2026

April 16, 2026

Press Release Energy Utilities Study 2026

March 24, 2026

Press Release Finance Study 2026

February 24, 2026

Explore All ACSI Press Releases

ACSI Insights

From Family to Facility: Navigating the New Senior Care Landscape

January 21, 2026

The Hidden Cost of Simplifying Customer Data

November 20, 2025

The Longest Federal Government Shutdown in History: How Americans Are Feeling the Impact

November 11, 2025

Value and Convenience Define the 2025 Holiday Retail Season

October 21, 2025

Sportsbooks Are Busy. But Are They Building Loyalty?

September 17, 2025

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ACSI In The News

Chick-fil-A-Earns-Top-Spot-in-Customer-Satisfaction-for-8th-Straight-Year--

Chick-fil-A opens restaurant customers can’t eat in

June 8, 2026

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The Street »

Fast-food-restaurants-are-converting-to-drive-through-only-service

9 Chain Restaurants That Diners Say Have Great Customer Service

June 8, 2026

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Tasting Table »

Young woman walking and using a smart phone on a city street.

ACSI Data Says This Android Phone Brand Has The Highest Customer Satisfaction

June 1, 2026

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SlashGear »

Vacuum cleaner on wooden floor. Top view. Cleaning concept.

The Most Reliable Vacuum Brands Are Not What You’d Expect

June 1, 2026

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The Hearty Soul »

Supermarkets-hold-the-line-on-customer-satisfaction

Every major grocery chain in America, ranked by customers

June 1, 2026

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MSN »

Report-Samsung-phone-is-again-Americas-favorite-but-company-lost-some-love

Samsung Beats Apple in AI Smartphone Satisfaction for 2026

June 1, 2026

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MemeBurn »

For the first time since the iPhone 11, Apple smartphones are no longer at the top of buyers’ lists

June 1, 2026

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TechBullion »

Honoring service, supporting families: VRCN partners unite for Memorial Day

May 28, 2026

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VA News »

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