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The American Customer Satisfaction Index’s news and resources provide the most up-to-date information about ACSI results, including expert analysis of trends and customer satisfaction benchmarking for individual companies and industries, as well as implications of changes in customer satisfaction at the national level for the U.S. economy.

ACSI In The News

Food-collapse,-labor-shortages-affecting-restaurants-all-over-the-country

Operators Need to Focus on the Fundamentals

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Modern Restaurant Management »

5-Fast-Casual-Chains-With-the-Most-Food-Quality-Complaints

The 10 best fast-food chains in America in 2026

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Stacker »

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There’s a new No. 1 fast food restaurant as Chick-fil-A is dethroned

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Sryacuse.com »

This-Fast-food-Chicken-Sandwich-Was-Just-Crowned-The-Best-Of-The-Year

For 11 Years Chick-fil-A Ruled the Roost In Customer Satisfaction. Jersey Mike’s Just Dethroned It.

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Entrepreneur »

fast-food-sub

Jersey Mike’s is the new king of QSR satisfaction

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Delish »

Three fresh sub sandwiches - turkey/chicken breast, ham & swiss and salami on a cutting board. Focus on the ham sandwich

Jersey Mike’s Is Officially The New Fast Food Satisfaction Champ

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Delish »

ACSI - Airline Industry

Spirit Airlines lands buyout offer after shutdown, may fly again

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The Street »

The-Restaurant-Gen-Z-Favors-The-Most-According-To-A-Survey-Read-More

KFC’s design chief says brands are too obsessed with Gen Z

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Business Insider »