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The American Customer Satisfaction Index’s news and resources provide the most up-to-date information about ACSI results, including expert analysis of trends and customer satisfaction benchmarking for individual companies and industries, as well as implications of changes in customer satisfaction at the national level for the U.S. economy.

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ACSI Press Releases

Press Release Restaurant and Food Delivery Study 2026

June 16, 2026

Press Release Telecommunications, Cell Phone, and Smartwatch Study 2026

May 19, 2026

Press Release National ACSI Q1 2026

May 12, 2026

Press Release Travel Study 2026

April 21, 2026

Press Release AI Platforms Study 2026

April 16, 2026

Press Release Energy Utilities Study 2026

March 24, 2026

Explore All ACSI Press Releases

ACSI Insights

Value and Convenience Define the 2025 Holiday Retail Season

October 21, 2025

Sportsbooks Are Busy. But Are They Building Loyalty?

September 17, 2025

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ACSI In The News

Food-collapse,-labor-shortages-affecting-restaurants-all-over-the-country

Operators Need to Focus on the Fundamentals

June 23, 2026

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Modern Restaurant Management »

5-Fast-Casual-Chains-With-the-Most-Food-Quality-Complaints

The 10 best fast-food chains in America in 2026

June 23, 2026

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Stacker »

There’s a new No. 1 fast food restaurant as Chick-fil-A is dethroned

June 23, 2026

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Sryacuse.com »

This-Fast-food-Chicken-Sandwich-Was-Just-Crowned-The-Best-Of-The-Year

For 11 Years Chick-fil-A Ruled the Roost In Customer Satisfaction. Jersey Mike’s Just Dethroned It.

June 23, 2026

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Entrepreneur »

Jersey Mike’s is the new king of QSR satisfaction

June 22, 2026

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Delish »

Three fresh sub sandwiches - turkey/chicken breast, ham & swiss and salami on a cutting board. Focus on the ham sandwich

Jersey Mike’s Is Officially The New Fast Food Satisfaction Champ

June 22, 2026

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Delish »

Spirit Airlines lands buyout offer after shutdown, may fly again

June 22, 2026

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The Street »

The-Restaurant-Gen-Z-Favors-The-Most-According-To-A-Survey-Read-More

KFC’s design chief says brands are too obsessed with Gen Z

June 22, 2026

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Business Insider »

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