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ACSI in the News
Chain Store Age | May 12, 2026
ACSI: Customer satisfaction dips 0.3% in Q1
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People | May 11, 2026
Buc-ee’s to Expand to 6 New States: Find Out Where the Chain Is Headed
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Yardbarker | May 8, 2026
NFL Forces 49ers To Play on Two Continents While Jaguars Surrender Two More Home Games To London
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Miami Herald | May 7, 2026
We mocked Spirit’s no-frills misery, then watched an affordable travel option die | Opinion
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MSN | May 6, 2026
15 major online retailers, ranked by real customers
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The Boston Globe | May 4, 2026
Fuel prices didn’t kill Spirit Airlines. Poor management did.
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The Travel | May 2, 2026
“Stay Tuned”: American Airlines Hints At Bringing Back Major Perk That United And Delta Already Offer
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Forbes | May 1, 2026
American Airlines Customers Now Test Happy. This Rising Exec Helped
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Money Talks News | April 30, 2026
This Is America’s Favorite Big-Box Store (and It’s Not Walmart or Target)
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Newsweek | April 29, 2026
American Airlines Knew It Needed To Change, so It Did
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Ookla | April 28, 2026
In Search of the World’s Fastest In-Flight Wi-Fi
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MSN | April 28, 2026
New rankings knock Southwest from top spot in US airline satisfaction
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Slash Gear | April 27, 2026
Not ChatGPT, Not Claude: This AI Platform Ranks Highest for Customer Satisfaction in 2026
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Money Talks News | April 27, 2026
Southwest Was Just Dethroned As America’s Favorite Airline
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Chow Hound | April 27, 2026
7 Things Trader Joe’s Does Better Than Whole Foods Every Single Time
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Slash Gear | April 26, 2026
Who Owns Sheetz Gas Stations?
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Parade | April 26, 2026
This Airline Just Ranked Number One in Customer Satisfaction—And It’s for a Surprising Reason
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ARTVOICE | April 25, 2026
Delta Just Replaced Southwest As The Best Airline In America And Here Is The Full List
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BGR | April 24, 2026
Not Google Or Verizon: This Fiber Internet Provider Ranks The Highest For Customer Satisfaction
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USA Today | April 23, 2026
Airline satisfaction rises, but this one major carrier slipped
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View from the Wing | April 23, 2026
Data Shows American Airlines Is Finally Improving — Earnings Show What They Still Need To Fix
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House Digest | April 23, 2026
Not LG, Not Bosch: This Brand’s Ovens Rank Highest For Customer Satisfaction
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Forbes | April 22, 2026
American Airlines Makes Surprise Gains With Customers, Survey Says
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The Street | April 22, 2026
Target drops viral influencer brand under $40 to attract customers
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Asian Hospitality | April 22, 2026
Report: Travel demand stabilizing
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Hotel News Resource | April 22, 2026
Customer Satisfaction Rises Across Travel Sectors in ACSI 2026 Study
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Auto Rental News | April 22, 2026
Traveler Customer Satisfaction Up This Year Data Study Shows
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Hotel Management | April 21, 2026
ACSI: Travel industries’ guest satisfaction rises again
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Slash Gear | April 21, 2026
Not Shark, Not Dyson: This Vacuum Brand Ranks the Highest for Customer Satisfaction
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the Arizona Republic | April 21, 2026
Of the best hotels in the US, according to travelers, one isn’t a hotel
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The Arizona Republic | April 21, 2026
Phoenix Sky Harbor has new best airline for 2026. How carriers ranked
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The Explainer | April 20, 2026
What are the perks of banking with a credit union?
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Yahoo! Finance | April 19, 2026
This European Aldi Feature Trumps Anything In US Stores
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Slash Gear | April 18, 2026
Not Samsung, Not Whirlpool: This Washer Brand Ranks the Highest for Customer Satisfaction
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Home Improvement | April 18, 2026
Not Ace, Not Tractor Supply: ACSI Ranked These Specialty Retailers Highest For Customer Satisfaction
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Islands | April 18, 2026
This Ride-Share Company Is Ranked The Highest In Terms Of Customer Satisfaction, According To A Study
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MSN | April 18, 2026
America’s 5 favorite appliance brands for the kitchen, laundry and beyond
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24/7 Wall Street | April 17, 2026
Gemini Tops Co-Pilot and ChatGPT In Large Survey
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ePlane AI | April 17, 2026
Survey Finds AI Less Trusted Than Social Media and Airlines, With Grok Ranking Lowest
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CNET | April 17, 2026
AI Trusted Less Than Social Media and Airlines, With Grok Placing Last, Survey Says
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Constellation Research | April 16, 2026
AI platform ACSI scores lag airlines, social media and mortgage brokers
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Fortune | April 16, 2026
Most of you are rejecting AI. The data shows you’re running out of time
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MSN | April 15, 2026
Consumer Reports: Top 10 grocery brands of 2026 – see which made the cut
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Houston Public Media | April 13, 2026
CenterPoint Energy’s customer satisfaction rating increases, according to independent survey
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Slash Gear | April 13, 2026
This Over-the-Range Microwave Brand Has Higher Customer Satisfaction Than LG
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CU Today | April 12, 2026
ACSI 2026: Banks’ Satisfaction Lead Over CUs Is Starting To Look Permanent
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The Street | April 8, 2026
Target quietly launches cult-favorite brand to lure back customers
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Daily Mail | April 7, 2026
Beloved grocery chain to open new stores across 12 states… is YOUR neighborhood on the list?
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MSN | April 7, 2026
Every major fast-food chain, ranked by customer satisfaction—and McDonald’s is at the bottom of the list
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BGR | April 7, 2026
The PC Brand With The Highest Customer Satisfaction Rating Isn’t Apple
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Travel and Tour World | April 6, 2026
Southwest Airlines Joins JetBlue, Alaska, Frontier, American, Delta, United and More US Airlines Surging Fast as Airline Rankings Shifting Rapidly, New Update is Here
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Forbes | April 5, 2026
The Problem Isn’t Your Customer Experience—It’s Retention
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Islands | April 5, 2026
This US Airline Ranked The Highest In 2025 In Terms Of Customer Satisfaction
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Slash Gear | April 3, 2026
Not LG, Not Samsung: This Refrigerator Brand Ranks the Highest for Customer Satisfaction
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The Tennessean | April 2, 2026
Kroger, Publix, Trader Joe’s. Which is best? See new US survey ranking
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The Street | April 2, 2026
Trader Joe’s quietly reveals plans as demand grows
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Money Lion | March 31, 2026
5 Best Spring Items To Buy at Trader Joe’s Before They Sell Out
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Retail Wire | March 31, 2026
Have Human Connections Become More Critical to C-Store Loyalty?
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New America | March 31, 2026
Steps Leaders Can Take to Center People
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Wired | March 28, 2026
The Best Samsung Phones
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ROI-NJ | March 27, 2026
Utility satisfaction slips as costs rise, according to ACSI data
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Business Insider | March 25, 2026
America’s booming annoyance economy
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The Street | March 25, 2026
Target rolls out two major changes to prove its value to customers
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Chowhound | March 24, 2026
The Wholesome Thing Costco’s CEO Still Does For Members
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North American Clean Energy | March 24, 2026
Customer Satisfaction with Energy Utilities Dips Slightly as Cooperatives Improve and Customer Expectations Rise, ACSI Data Show
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MSN | March 24, 2026
Smart TV brands ranked by customer satisfaction to help buyers avoid regret
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The Street | March 24, 2026
Chick-fil-A is making a $50 million move in key market
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Slash Gear | March 24, 2026
This Smart TV Brand Is Ranked The Highest In Terms Of Customer Satisfaction
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Slash Gear | March 22, 2026
This Is Considered the Top Smart Watch Brand In Terms of Customer Satisfaction
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Forbes | March 19, 2026
In Business, Why Creating Value Wins
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Motor Biscuit | March 17, 2026
This One Car Make Beat All Luxury Rivals in Telling Satisfaction Survey
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Retail Brew | March 16, 2026
Trader Joe’s tops supermarket customer satisfaction list
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Slash Gear | March 15, 2026
This Is Considered the Best Auto Parts Retailer by Customer Satisfaction
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Slash Gear | March 15, 2026
The Luxury Car Brand With the Highest Customer Satisfaction Score Isn’t Mercedes-Benz
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Go Banking Rates | March 11, 2026
5 Trader Joe’s Comfort Foods Retirees Swear By in Winter
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Slash Gear | March 8, 2026
This Is Considered The Best Major Car Brand In Terms Of Customer Satisfaction
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The Street | March 6, 2026
Chick-fil-A reveals seven new menu items for Spring 2026
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The Oregonian | March 3, 2026
Walmart isn’t the cheapest grocery store, new report finds. See which store is
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Supermarket News | March 3, 2026
Publix takes aim at Kroger while hitting most targets in Q4
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CNET | February 27, 2026
The FCC Just Approved Charter’s $34.5B Cox Purchase. Here’s What It Means for 37M Customers
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AOL | February 26, 2026
Sheetz Vs Wawa: Which Chain Has The Best Made-To-Order Food?
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Retail Wire | February 26, 2026
Are Current Staffing Levels Harming Customer Service and Store Standards?
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CU Today | February 25, 2026
ACSI 2026: Banks Extend Satisfaction Lead Over Credit Unions As Digital Edge Widens
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American Banker | February 24, 2026
Superregional banks slip on customer satisfaction: Report
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Gallup | February 23, 2026
Is Staffing Eroding Customer Experience?
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USA Today | February 23, 2026
Survey reveals best and worst grocery stores in the US. See list.
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Food & Wine | February 22, 2026
America’s Top-Rated Grocery Store, According to 31,000 Customers
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Cult of Mac | February 20, 2026
An affordable MacBook? Here’s what the rumors say.
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CX Dive | February 18, 2026
Stagnating US customer satisfaction is a ‘warning sign’
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The Street | February 17, 2026
McDonald’s unveils 2026 menu as sales rebound
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Progressive Grocer | February 17, 2026
Save A Lot Unveils New Deli in Upstate New York Store
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Progressive Grocer | February 17, 2026
Where Is Trader Joe’s Heading to Next?
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Eat SCV | February 14, 2026
Chick-fil-A again leads U.S. fast-food satisfaction: what keeps customers returning
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WhatNow | February 13, 2026
This California-Based Neighbourhood Grocery Chain Named America’s Best
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Mass Market Retailers | February 13, 2026
Save A Lot shows biggest customer satisfaction gain in recent national study
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Southern Living | February 12, 2026
This Grocery Chain Just Beat Publix For The Top Spot In America
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KYW News Radio | February 12, 2026
Sheetz opens first store in the Philly suburbs — across the street from a Wawa
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Martha Stewart | February 11, 2026
This Is the Best Grocery Store in the US, According to 30,000 Shoppers
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Real Simple | February 11, 2026
200,000 Shoppers Just Picked Their Favorite Supermarket—and a Familiar Name Is Back on Top
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Chain Store Age | February 10, 2026
Customer satisfaction is flat; wave of ‘pent-up customer defection’ building
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