Skip to content News Articles
ACSI in the News
American Banker | September 23, 2026 BankThink Credit unions are falling behind on digital customer satisfaction
Read more Thought Catalog | September 22, 2026 Luxury Car Brands and Mass-Market Brands Tied on Customer Satisfaction, Both at 78
Read more B2B Daily | September 21, 2026 Why Do Unhappy Customers Stay Loyal to Brands?
Read more Yahoo! Finance | September 21, 2026 Jersey Mike’s (JMKE) Posts its First Public Earnings, and the Numbers Back Up the Growth Story
Read more Inside Radio | September 21, 2026 Prospecting: Ford, Honda Among Brands Bucking CPO Sales Decline.
Read more Auto Blog | September 21, 2026 The Most Satisfied Drivers in America Don’t Drive EVs
Read more CX Dive | September 18, 2026 Customer willingness to leave brands over bad experiences softens slightly
Read more CX Dive | September 18, 2026 Service quality is eroding for household appliances, electronics
Read more Autoblog | September 17, 2026 America’s Most Satisfied Luxury Car Owners in 2026 Aren’t Driving Lexus or Tesla
Read more Autoblog | September 16, 2026 America’s Most Satisfied Car Owners in 2026 Aren’t Driving Fords
Read more Apple World Today | September 16, 2026 Apple and Samsung are tied when it comes to personal computer satisfaction
Read more The Daily Tribune | September 16, 2026 Allconnect™ Earns Its Highest ACSI® Score in Company History, Delivering Eight Straight Years of Industry-Leading Customer Experience
Read more The Business Model Analyst | September 15, 2026 Ranking: The Cost of Admission at 13 Grocery, Club and Convenience Chains
Read more Tech Dirt | September 15, 2026 Streaming TV Prices Rising Faster Than Cable Ever Did
Read more Verge | September 14, 2026 Jersey Mike’s Is Coming to the UK: America’s Cult Sandwich Chain Opens First London Restaurant!
Read more The Motley Fool | September 14, 2026 Why Jersey Mike’s Stock Jumped Today
Read more The Standard | September 9, 2026 Jersey Mike’s launches in UK: Can it compete with Subway for a slice of the sandwich market?
Read more MLive | September 9, 2026 Top-ranked sandwich chain brings back fan-favorite sub for limited time
Read more ProMarket | September 8, 2026 American Companies Expect Their Customers To Stay Much Longer. That May Be Making the Economy Less Competitive
Read more TastingTable | September 1, 2026 The Best-Selling Chicken Chain In 2026 Makes 4X More Than Popeyes
Read more Phone Arena | September 1, 2026 This consumer-first MVNO keeps growing by doing the opposite of T-Mobile, Verizon, and AT&T
Read more Yahoo Finance | September 1, 2026 Jim Cramer Said He Thinks Jersey Mike’s Subs Inc. (NASDAQ:JMKE)’s Shares Will Go Up “Substantially”
Read more Mediasat | September 1, 2026 Starlink Ranks Third in US Internet Satisfaction Survey
Read more Franchise Wire | September 1, 2026 What are the Risks of Passive Franchise Ownership?
Read more MakeUseOf | August 31, 2026 Starlink entered in third place and left every cable ISP behind
Read more Basenor | August 31, 2026 Starlink’s ACSI Debut: 5 Details That Matter
Read more Gambling Insider | August 28, 2026 Paucity of Bonuses Blamed for Declining Customer Satisfaction in Gambling Apps, Study Shows
Read more Samsung Insights | August 26, 2026 6 ways mobile workflows deliver a better BOPIS experience
Read more Money Talks News | August 24, 2026 America’s Favorite Grocery, Warehouse and Hardware Stores for 2026 — and the Champ That Got Dethroned
Read more Scripps News | August 24, 2026 Publix removing 10-item limit from express checkout lanes
Read more Entrepreneur | August 20, 2026 Customer Service Is Declining. It’s Time to Take a Closer Look at What’s Happening Inside Your Business.
Read more GamblingNews | August 20, 2026 Satisfaction Rates Across Sportsbooks Drop – But Grumpy Bettors May Be to Blame
Read more SCCG Management | August 20, 2026 US Sportsbook Customer Satisfaction Falls to 74 Percent in ACSI 2026 Study
Read more TechTarget Healthcare Payers | August 20, 2026 Can Costco hack Medicare Advantage’s consumer loyalty problems?
Read more Clark | August 19, 2026 These 4 Streaming TV Services Sit Atop 2026 Customer Satisfaction Rankings
Read more Casino.org | August 19, 2026 iGaming, Sports Betting Consumer Satisfaction Declining
Read more Advanced Television | August 19, 2026 Data: US subscription TV satisfaction hits record high
Read more Yahoo! Creators | August 19, 2026 America’s top-rated fast-food chain, isn’t Chick-fil-A — new rankings point to an upset
Read more Streaming Better | August 18, 2026 Video Streaming Service Satisfaction Drops Amid Rising Costs and Consumer Fatigue
Read more MacTech | August 18, 2026 ACSI: Apple TV+ drops 3% to 75 following a 30% price increase to $12.99
Read more Emarketer | August 18, 2026 Price hikes and poor service push shoppers toward competitors
Read more CX Dive | August 14, 2026 Customer complaints are at a record high
Read more The Cooldown | August 14, 2026 As complaints surge, shoppers say trusted US brands are becoming ‘husks’ after buyouts
Read more CX Dive | August 14, 2026 American Airlines elevates chief customer officer to leadership team
Read more The Street | August 14, 2026 Chick-fil-A brings 9 former test items nationwide
Read more Newsbreak | August 12, 2026 Chick-fil-A Unveils New Fall Menu With ‘Playful And Unexpected’ Twists
Read more Homepage News | August 12, 2026 ACSI: Customer Satisfaction Slides, Raising Risk of Customer Defection
Read more Fast Casual | August 11, 2026 Jersey Mike’s tops Chick-fil-A in customer satisfaction rankings
Read more News X | August 11, 2026 Why AI Phones Are Becoming The New Battleground For Samsung, Apple And Google
Read more Market Scale | August 10, 2026 CMOs are shrinking marketing’s role to survive short-term pressure, the 2026 data shows
Read more The Washington Post | August 10, 2026 Opinion | Jersey Mike IPO shows private equity working
Read more The Street | August 10, 2026 57-year-old burger chain closed 28 restaurants, 100s more coming
Read more The Guardian | August 10, 2026 Not your imagination: from backpacks to food, consumer goods are getting worse
Read more QSR Magazine | August 7, 2026 Burger King is Beating its Category—By A Lot
Read more The Street | August 6, 2026 T-Mobile changes how customers can finance phone upgrades
Read more Mass Market Retailers | August 3, 2026 Meijer rolls out six-week discount push on more than 1,000 grocery staples
Read more QSR Magazine | July 31, 2026 Jersey Mike’s Raises $1 Billion, but Shares Fall in Public Debut
Read more Orlando Business Journal | July 31, 2026 BAGGING MARKET SHARE: Grocers battle for Central Florida shoppers as consumer habits evolve
Read more Chow Hound | July 31, 2026 Switch Up Your Jersey Mike’s Italian Sub With These 3 Tasty Ordering Tips
Read more Fast Company | July 31, 2026 Jersey Mike’s stock is priced in highly anticipated IPO: Will retail traders have an appetite for it?
Read more Tech Times | July 31, 2026 Jersey Mike’s Goes Public at $23, but Blackstone Keeps Control of Your Vote
Read more Newsbreak | July 29, 2026 Popular fried chicken chain sees sharp drop in customer satisfaction as rivals pull ahead
Read more Travelers Today | July 27, 2026 Jersey Mike’s Beats Chick-fil-A as America’s Most Satisfying Fast Food Chain
Read more Jalopnik | July 27, 2026 Major Satisfaction Survey Finds Automakers Could Learn Something From Vacuum Cleaners
Read more Investing.com | July 27, 2026 American Airlines Q2 2026 slides: record revenue, fuel costs weigh
Read more Media Post | July 27, 2026 Toyota Leads In Satisfaction, Luxury Brands Lose Their Edge
Read more Inc. | July 24, 2026 Wawa’s Viral Tote Sold Out Online. Here’s Where You Can Still Get One.
Read more Auto Connected Car News | July 23, 2026 Toyota & Honda Offer Most Satisfaction
Read more Jalopnik | July 23, 2026 Big Owner Satisfaction Survey Suggests Big Problems For These Luxury Brands
Read more Fast Company | July 22, 2026 Jersey Mike’s IPO: Stock listing date and pricing near for popular sub sandwich chain as road show begins
Read more Dealership Guy | July 22, 2026 Toyota Tops ACSI as Luxury Brands Lose Customer Satisfaction Edge
Read more Ford Authority | July 21, 2026 Ford Customer Satisfaction Unchanged From 2025 Amid Major Declines
Read more QSR Magazine | July 21, 2026 Jersey Mike’s Targets Nearly $8 Billion Valuation in IPO
Read more Slash Gear | July 21, 2026 The Best Major Car Brand in Terms of Customer Satisfaction, According to ACSI Ratings
Read more Slash Gear | July 21, 2026 Not Audi, Not BMW: ACSI Ranked This the Highest-Rated Luxury Car Brand for Customer Satisfaction
Read more Motor Trend | July 21, 2026 2026 American Customer Satisfaction Index: Toyota Leads While GM, Tesla, and Lexus Slip
Read more USA Today | July 21, 2026 Jersey Mike’s tops Chick-fil-A – but the rankings tell a bigger story
Read more MySA | July 20, 2026 Welcome to Chili’s: The secret sauce behind Texas chain’s US resurgence
Read more MiBolsillo | July 20, 2026 11 Restaurant Chains Customers Say Are Still Worth the Money: Which One Delivers the Best Value?
Read more Forbes | July 17, 2026 Why Customer Care Is More Of A Growth Engine Than A Cost Center
Read more Tasting Table | July 16, 2026 Jersey Mike’s Employees Wish You’d Stop Doing These 10 Things
Read more The Street | July 16, 2026 McDonald’s builds its new menu around a flavor it never sold
Read more Telecom Lead | July 13, 2026 Best ISPs in the U.S. 2026: Top Internet Providers, Fiber Broadband Deals, Prices and Multi-Gigabit Offers
Read more Customer Think | July 13, 2026 The True Cost of Cheap CX: Why the Lowest Price May Be the Riskiest Strategy in an AI‑Driven Market
Read more Supermarket News | July 10, 2026 Trader Joe’s has plans for 9 new stores
Read more App.com | July 9, 2026 Jersey Mike’s the new fast‑food king? How it topped Chick‑fil‑A
Read more The Food Institute | July 8, 2026 Fresh Ingredients Propel Jersey Mike’s to Top of Customer Satisfaction List
Read more TipHero | July 7, 2026 America Has A New Favorite Fast-Food Chain After 11 Years
Read more GEEKSPIN | July 7, 2026 McDonald’s is quietly testing 10 new chicken items
Read more NRN | July 7, 2026 Jersey Mike’s makes its IPO official
Read more The Cool Down | July 2, 2026 US consumers push to ban dynamic pricing as record profits, thin options fuel outrage
Read more Yahoo | July 2, 2026 This sub shop just overtook Chick-fil-A as America’s top-rated fast-food chain
Read more Meating Place | June 30, 2026 Sub Optimal: Sandwich Chain Unseats Chick-fil-A atop QSR Rankings
Read more L'Express Franchise | June 30, 2026 Jersey Mike’s Dethrones Chick-fil-A as America’s Top QSR in 2026 ACSI Survey
Read more Franchise Wire | June 30, 2026 Jersey Mike’s Tops Chick-fil-A in QSR Rankings
Read more Foodservice Equipment & Supplies | June 30, 2026 The Restaurant Industry’s K-Shaped Reality: Big Chains Pull Ahead
Read more The Street | June 29, 2026 Spirit Airlines’ bankruptcy liquidation is bad for your wallet
Read more Food Republic | June 29, 2026 Costco Vs Trader Joe’s: Which Fan-Favorite Chain Wins In The Customer Service Department?
Read more Streamline | June 26, 2026 The 2026 American Customer Satisfaction Index Ranks the Top Fast-Food Chains Disrupting the Market
Read more Perishable News | June 26, 2026 Jersey Mike’s Wins Top-Rated Quick-Service Restaurant Honors
Read more