Skip to content News Articles
ACSI in the News
Fast Casual | August 11, 2026 Jersey Mike’s tops Chick-fil-A in customer satisfaction rankings
Read more News X | August 11, 2026 Why AI Phones Are Becoming The New Battleground For Samsung, Apple And Google
Read more Market Scale | August 10, 2026 CMOs are shrinking marketing’s role to survive short-term pressure, the 2026 data shows
Read more The Washington Post | August 10, 2026 Opinion | Jersey Mike IPO shows private equity working
Read more The Street | August 10, 2026 57-year-old burger chain closed 28 restaurants, 100s more coming
Read more The Guardian | August 10, 2026 Not your imagination: from backpacks to food, consumer goods are getting worse
Read more QSR Magazine | August 7, 2026 Burger King is Beating its Category—By A Lot
Read more The Street | August 6, 2026 T-Mobile changes how customers can finance phone upgrades
Read more Mass Market Retailers | August 3, 2026 Meijer rolls out six-week discount push on more than 1,000 grocery staples
Read more QSR Magazine | July 31, 2026 Jersey Mike’s Raises $1 Billion, but Shares Fall in Public Debut
Read more Orlando Business Journal | July 31, 2026 BAGGING MARKET SHARE: Grocers battle for Central Florida shoppers as consumer habits evolve
Read more Chow Hound | July 31, 2026 Switch Up Your Jersey Mike’s Italian Sub With These 3 Tasty Ordering Tips
Read more Fast Company | July 31, 2026 Jersey Mike’s stock is priced in highly anticipated IPO: Will retail traders have an appetite for it?
Read more Tech Times | July 31, 2026 Jersey Mike’s Goes Public at $23, but Blackstone Keeps Control of Your Vote
Read more Newsbreak | July 29, 2026 Popular fried chicken chain sees sharp drop in customer satisfaction as rivals pull ahead
Read more Travelers Today | July 27, 2026 Jersey Mike’s Beats Chick-fil-A as America’s Most Satisfying Fast Food Chain
Read more Jalopnik | July 27, 2026 Major Satisfaction Survey Finds Automakers Could Learn Something From Vacuum Cleaners
Read more Investing.com | July 27, 2026 American Airlines Q2 2026 slides: record revenue, fuel costs weigh
Read more Media Post | July 27, 2026 Toyota Leads In Satisfaction, Luxury Brands Lose Their Edge
Read more Inc. | July 24, 2026 Wawa’s Viral Tote Sold Out Online. Here’s Where You Can Still Get One.
Read more Auto Connected Car News | July 23, 2026 Toyota & Honda Offer Most Satisfaction
Read more Jalopnik | July 23, 2026 Big Owner Satisfaction Survey Suggests Big Problems For These Luxury Brands
Read more Fast Company | July 22, 2026 Jersey Mike’s IPO: Stock listing date and pricing near for popular sub sandwich chain as road show begins
Read more Dealership Guy | July 22, 2026 Toyota Tops ACSI as Luxury Brands Lose Customer Satisfaction Edge
Read more Ford Authority | July 21, 2026 Ford Customer Satisfaction Unchanged From 2025 Amid Major Declines
Read more QSR Magazine | July 21, 2026 Jersey Mike’s Targets Nearly $8 Billion Valuation in IPO
Read more Slash Gear | July 21, 2026 The Best Major Car Brand in Terms of Customer Satisfaction, According to ACSI Ratings
Read more Slash Gear | July 21, 2026 Not Audi, Not BMW: ACSI Ranked This the Highest-Rated Luxury Car Brand for Customer Satisfaction
Read more Motor Trend | July 21, 2026 2026 American Customer Satisfaction Index: Toyota Leads While GM, Tesla, and Lexus Slip
Read more USA Today | July 21, 2026 Jersey Mike’s tops Chick-fil-A – but the rankings tell a bigger story
Read more MySA | July 20, 2026 Welcome to Chili’s: The secret sauce behind Texas chain’s US resurgence
Read more MiBolsillo | July 20, 2026 11 Restaurant Chains Customers Say Are Still Worth the Money: Which One Delivers the Best Value?
Read more Forbes | July 17, 2026 Why Customer Care Is More Of A Growth Engine Than A Cost Center
Read more Tasting Table | July 16, 2026 Jersey Mike’s Employees Wish You’d Stop Doing These 10 Things
Read more The Street | July 16, 2026 McDonald’s builds its new menu around a flavor it never sold
Read more Telecom Lead | July 13, 2026 Best ISPs in the U.S. 2026: Top Internet Providers, Fiber Broadband Deals, Prices and Multi-Gigabit Offers
Read more Customer Think | July 13, 2026 The True Cost of Cheap CX: Why the Lowest Price May Be the Riskiest Strategy in an AI‑Driven Market
Read more Supermarket News | July 10, 2026 Trader Joe’s has plans for 9 new stores
Read more App.com | July 9, 2026 Jersey Mike’s the new fast‑food king? How it topped Chick‑fil‑A
Read more The Food Institute | July 8, 2026 Fresh Ingredients Propel Jersey Mike’s to Top of Customer Satisfaction List
Read more TipHero | July 7, 2026 America Has A New Favorite Fast-Food Chain After 11 Years
Read more GEEKSPIN | July 7, 2026 McDonald’s is quietly testing 10 new chicken items
Read more NRN | July 7, 2026 Jersey Mike’s makes its IPO official
Read more The Cool Down | July 2, 2026 US consumers push to ban dynamic pricing as record profits, thin options fuel outrage
Read more Yahoo | July 2, 2026 This sub shop just overtook Chick-fil-A as America’s top-rated fast-food chain
Read more Meating Place | June 30, 2026 Sub Optimal: Sandwich Chain Unseats Chick-fil-A atop QSR Rankings
Read more L'Express Franchise | June 30, 2026 Jersey Mike’s Dethrones Chick-fil-A as America’s Top QSR in 2026 ACSI Survey
Read more Franchise Wire | June 30, 2026 Jersey Mike’s Tops Chick-fil-A in QSR Rankings
Read more Foodservice Equipment & Supplies | June 30, 2026 The Restaurant Industry’s K-Shaped Reality: Big Chains Pull Ahead
Read more The Street | June 29, 2026 Spirit Airlines’ bankruptcy liquidation is bad for your wallet
Read more Food Republic | June 29, 2026 Costco Vs Trader Joe’s: Which Fan-Favorite Chain Wins In The Customer Service Department?
Read more Streamline | June 26, 2026 The 2026 American Customer Satisfaction Index Ranks the Top Fast-Food Chains Disrupting the Market
Read more Perishable News | June 26, 2026 Jersey Mike’s Wins Top-Rated Quick-Service Restaurant Honors
Read more Forbes | June 25, 2026 The Top Fast-Food Chain In America, According To The American Customer Satisfaction Index
Read more The Guardian | June 24, 2026 Record profits, terrible service: something’s got to give for US consumers
Read more AZ Central | June 24, 2026 After a decade, Chick-fil-A is no longer the top fast food chain in US
Read more The Dallas Express | June 24, 2026 First Time In 11 Years: America’s Favorite Fast-Food Chain Is No Longer Chick-fil-A
Read more Franchise.com | June 24, 2026 Jersey Mike’s Officially Dethrones Chick-fil-A as America’s Favorite QSR
Read more Restaurant Dive | June 24, 2026 Full-service restaurants are winning the customer satisfaction battle
Read more Modern Restaurant Management | June 23, 2026 Operators Need to Focus on the Fundamentals
Read more Stacker | June 23, 2026 The 10 best fast-food chains in America in 2026
Read more Syracuse.com | June 23, 2026 There’s a new No. 1 fast food restaurant as Chick-fil-A is dethroned
Read more Entrepreneur | June 23, 2026 For 11 Years Chick-fil-A Ruled the Roost In Customer Satisfaction. Jersey Mike’s Just Dethroned It.
Read more Delish | June 22, 2026 Jersey Mike’s is the new king of QSR satisfaction
Read more Delish | June 22, 2026 Jersey Mike’s Is Officially The New Fast Food Satisfaction Champ
Read more The Street | June 22, 2026 Spirit Airlines lands buyout offer after shutdown, may fly again
Read more Business Insider | June 22, 2026 KFC’s design chief says brands are too obsessed with Gen Z
Read more Daily Record | June 22, 2026 NJ chain dethrones Chick-Fil-A as the best fast food in the country
Read more Media Post | June 22, 2026 Jersey Mike’s Dethrones Chick-fil-A In Latest American Customer Satisfaction Index
Read more Inside Radio | June 22, 2026 Jersey Mike’s Tops ACSI Restaurant Survey As Consumers Seek Value.
Read more The Takeout | June 22, 2026 Chick-Fil-A Has Officially Been Dethroned As America’s Top-Rated Fast Food Chain
Read more Restaurant Business | June 22, 2026 Jersey Mike’s overtakes Chick-fil-A in one key area
Read more Tasting Table | June 22, 2026 America’s Top 2 Full-Service Restaurant Chains Are These Beloved Steakhouses (Sorry, Olive Garden)
Read more Tasting Table | June 22, 2026 This Sandwich Chain Just Overthrew Chick-Fil-A As America’s Top-Rated Fast Food In 2026
Read more Inc. | June 22, 2026 After 11 Dominant Years, Chick-fil-A Finally Came in Second. Here’s the Strategy That Beat It. There’s an especially good lesson to learn.
Read more Reader's Digest | June 22, 2026 Move Over, Chick-fil-A—There’s a New Fast-Food Favorite in Town
Read more All Recipes | June 22, 2026 Chick-fil-A Was Just Dethroned as America’s Favorite Fast Food Chain for the First Time in 11 Years—Here’s the Restaurant That Won
Read more MLive | June 22, 2026 Popular sandwich chain ends Chick-fil-A’s 11-year run atop fast-food rankings
Read more Fox 2 Detroit | June 18, 2026 Jersey Mike’s dethrones Chick-fil-A as America’s favorite fast-food chain in new ranking
Read more Marketplace | June 18, 2026 As Pizza Hut struggles, its parent company decides to offload it
Read more Savannah Now | June 18, 2026 Chick-fil-A loses top spot in fast-food survey. This spot is new No. 1
Read more Cincinati.com | June 18, 2026 US has a new top fast food chain and it’s not Chick-fil-A
Read more Fast Company | June 18, 2026 This popular sandwich chain is the top fast food restaurant in America—beating out Chick-fil-A’s beloved chicken
Read more The Source | June 18, 2026 Jersey Mike’s Edges Chick-fil-A in Restaurant Satisfaction Rankings
Read more Herald-Tribune | June 18, 2026 Chick-fil-A no longer top fast food spot. See who reigns now
Read more Daily Caller | June 18, 2026 Jersey Mike’s Overtakes Chick-Fil-A As Highest Rated Fast Food Chain
Read more Consumer Affairs | June 18, 2026 Chick-fil-A’s reign is over: Here’s the new king of fast food
Read more Parade | June 18, 2026 This Sandwich Chain Just Ended Chick-fil-A’s 11-Year Reign as America’s Favorite
Read more NBC New York | June 18, 2026 Jersey Mike’s ends Chick-fil-A’s reign as America’s top fast food chain, survey says
Read more Southern Living | June 18, 2026 This Fast Food Chain Just Beat Chick-Fil-A In Customer Service
Read more 3 News | June 18, 2026 Chick-fil-A has been dethroned by another chain in top customer satisfaction ratings
Read more News Nation Now | June 17, 2026 Jersey Mike’s is now ranked above Chick-fil-A for customer satisfaction
Read more iHeartRadio | June 17, 2026 Jersey Mike’s Tops Chick-fil-A in Customer Satisfaction
Read more USA Today | June 16, 2026 Chick-fil-A’s reign is over. See who is now the top fast food chain
Read more NRN | June 16, 2026 Jersey Mike’s steals customer satisfaction crown from Chick-fil-A
Read more Chain Store Age | June 16, 2026 ACSI: Diners have a new favorite quick service restaurant brand
Read more New York Post | June 16, 2026 Which fast-food chain have Americans crowned the new champ? And what fan-favorite lost the throne?
Read more Fox News | June 16, 2026 Fast-food giant dethroned as customer study crowns America’s new favorite restaurant chain
Read more MSN | June 15, 2026 Comparing Aldi, Whole Foods, and Kroger in 2026
Read more Digital Today | June 12, 2026 Inflight WiFi satisfaction soars in a year as Starlink adoption shows results
Read more 