Internal scores reveal performance. Benchmarking reveals position.
We provide subscription-based customer experience measurement combined with competitive benchmarking, industry comparisons, and quarterly performance monitoring-powered by the American Customer Satisfaction Index (ACSI®) technology.
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Capture customer experience using ACSI’s proven technology.
Benchmarks performance against competitors, category leaders, and broader market standards.
Track performance trends throughout the year.
Identify opportunities and emerging risks before they become larger business challenges.
Customer satisfaction is a lading indicator of financial performance. We have over 30 years of data prove it.
2,000+% | 17.1% |
| Cumulative return for top ACSI-scoring companies, January 2006 through July 2025. The S&P 500 returned 675% over the same period. 580% for the Equal Weight Index through March 2026. | Annualize return for ACSI Leaders vs. 10.6% for the S&P 500, outperforming roughly 95% of actively managed funds. 9.9% for SPEWI. |