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Thriving Together

Thriving Together

Uncovering Satisfaction Signals and Insights for Success

A Comprehensive Program to benefit both residents and staff by measuring Senior Care Experiences, Fulfillment, and Loyalty

Connect with ACSI

The ACSI helps senior care communities gain the insights that move the needle of satisfaction for both residents and staff, which in turn drives improvements to operational performance, a higher quality of care and costs savings through enhanced efficiencies by focusing on what matters most.

How quickly could your facility reach full capacity and remain a home to as many seniors in need of care as possible?
How much more effectively could you communicate with family members?
How much easier would it be to attract and retain the best and brightest care-giving associates?
How much money will you save?

ACSI Methodology

The Thriving Together Surveys use the proprietary ACSI methodology to identify the major drivers of satisfaction so communities can know where additional resources will generate the greatest enhancement to resident care, staff loyalty and business growth.

Satisfaction vs Investment

ACSI results highlight where investment is likely to drive high rates of return in improving the resident and staff experience, satisfaction levels, and community advocacy. When conducted together, data from the Living Well and Voices of Care surveys give leadership the complete picture so that data-driven decisions can build the best environment for both.


Program Options
Collaborative questionnaire design
Annual survey offered to all residents
Annual survey offered to all staff
Stakeholder interviews
ACSI® data modeling
Summary briefing
National benchmarking (resident)*
End-to-end program management
AI analytics dashboard
Dedicated satisfaction consultant