Top 10 ACSI Scores
Win on Customer Satisfaction; Win in the Marketplace
There is a straight line from customer satisfaction to corporate profitability and stock performance. Companies with top-level ACSI scores, and those changing customer satisfaction for the better, are today’s must-watch players.
Top 10 ACSI Scores by Company
| Company | Current Score | Industry Score | Industry |
|---|---|---|---|
| Trader Joe’s | 86 | 78 | Supermarkets |
| Clorox | 85 | 83 | Personal Care and Cleaning Products |
| USAA* | 85 | 76 | Property and Casualty Insurance |
| Coca-Cola | 84 | 84 | Soft Drinks |
| Consumer Cellular | 84 | 77 | Wireless Phone Service |
| Kwik Trip | 84 | 76 | Convenience Stores |
| Publix | 84 | 78 | Supermarkets |
| Jersey Mike’s | 84 | 79 | Quick-Service Restaurants |
| Toyota | 83 | 78 | Automobiles |
| Sam’s Club (Walmart) | 83 | 79 | General Merchandise Retailers |
| HP | 83 | 81 | Personal Computers |
| Chick-fil-A | 83 | 79 | Quick-Service Restaurants |
| H-E-B | 83 | 78 | Supermarkets |
| Samsung | 83 | 82 | Televisions |
Top 10 ACSI Score Changes
| Company | YoY Change | Current Score | Industry |
|---|---|---|---|
| Breezeline | 12.0% | 68 | Internet Service Providers |
| ODP (Office Depot, OfficeMax) | 11.0% | 81 | Specialty Retailers |
| Merrill Edge (Bank of America) | 10.1% | 76 | Online Investment |
| Fred Meyer (Kroger) | 9.3% | 82 | General Merchandise Retailers |
| Frontier Communications | 8.6% | 63 | Internet Service Providers |
| Brightspeed Fiber | 8.3% | 78 | Internet Service Providers |
| Fitbit | 8.3% | 78 | Smartwatches |
| CenturyLink (Lumen Technologies) | 8.1% | 67 | Internet Service Providers |
| Kwik Trip | 7.7% | 84 | Convenience Stores |
| Ram (Stellantis) | 7.2% | 74 | Automobiles |