Top 10 ACSI Scores
Win on Customer Satisfaction; Win in the Marketplace
There is a straight line from customer satisfaction to corporate profitability and stock performance. Companies with top-level ACSI scores, and those changing customer satisfaction for the better, are today’s must-watch players.
Top 10 ACSI Scores by Company
| Company | Current Score | Industry Score | Industry |
|---|---|---|---|
| Trader Joe’s | 86 | 78 | Supermarkets |
| Consumer Cellular | 84 | 77 | Wireless Phone Service |
| Jersey Mike’s | 84 | 79 | Quick Service Restaurants |
| Publix | 84 | 78 | Supermarkets |
| Chick-fil-A | 83 | 79 | Quick Service Restaurants |
| H-E-B | 83 | 78 | Supermarkets |
| Sam’s Club (Walmart) | 83 | 79 | General Merchandise Retailers |
| Toyota | 83 | 78 | Automobiles |
| Amazon | 82 | 79 | Online Retailers |
| Chewy | 82 | 79 | Online Retailers |
| Fidelity | 82 | 82 | Financial Advisors |
| Fred Meyer (Kroger) | 82 | 79 | General Merchandise Retailers |
| Haier | 82 | 82 | Household Appliances |
| LongHorn Steakhouse | 82 | 82 | Full Service Restaurants |
| Merrill (Bank of America) | 82 | 82 | Financial Advisors |
| Nordstrom | 82 | 79 | Online Retailers |
| Sam’s Club (Walmart) | 82 | 78 | Supermarkets |
| Texas Roadhouse | 82 | 82 | Full Service Restaurants |
| USAA Bank* | 82 | 80 | Banks |
* Available to military-affiliated individuals and families only.
Top 10 ACSI Score Changes
| Company | YoY Change | Current Score | Industry |
|---|---|---|---|
| Breezeline | 11.5% | 68 | Internet Service Providers |
| ODP (Office Depot, OfficeMax) | 11.0% | 81 | Specialty Retailers |
| Frontier Communications | 10.4% | 74 | Subscription TV |
| Merrill Edge (Bank of America) | 10.1% | 76 | Online Investment |
| Fred Meyer (Kroger) | 9.3% | 82 | General Merchandise Retailers |
| Frontier Communications | 8.6% | 63 | Internet Service Providers |
| Brightspeed Fiber | 8.3% | 78 | Internet Service Providers |
| Fitbit | 8.3% | 78 | Smartwatches |
| CenturyLink (Lumen Technologies) | 8.1% | 67 | Internet Service Providers |
| EarthLink Fiber | 7.8% | 69 | Internet Service Providers |