Blog

Sales and Marketing Management | August 31, 2022

Keeping Customers Happy Starts With Employee Experience

24/7 Wall St. | August 29, 2022

Ford’s Lincoln Gets Lowest Luxury Score

NewsBreak | August 28, 2022

The Best And Worst Car Brands

Subaru Owners Say There Are 3 Areas Where Their Cars Are Clearly The Best

The Detroit Bureau | August 25, 2022

Auto Customers Slightly Less Pleased With New Vehicles In 2022

MediaPost | August 24, 2022

Customer Satisfaction In Automotive Segment Declines

Auto Connected Car News |

Automobile Customer Satisfaction Declines-Luxury Brands Lexus, INFINITI & Acura Are Winners

Dealer Refresh |

Customer Satisfaction In Automotive Declines

Subaru Customer Satisfaction Moves Forward As Other Car Brands Go In Reverse

Barron's | August 23, 2022

Commentary: Customer Service Is In Decline Blame The Tight Jobs Market

Luxury Brands Outperform Mass Market In Consumer Study

Columbus Business First |

Honda Slips, Acura Climbs In Annual ACSI Automotive Ranking

Study: Lexus Leads Luxury Class In Satisfaction, Mass-market Vehicles Decline

Automobile Study 2021-2022

Press Release Automobile Study 2021-2022

Forbes | August 18, 2022

Three Mistakes That Harm Customer Understanding And Retention In Times Of Uncertainty

The Star | August 12, 2022

How a Hotel Satisfaction Promise Has Led To More Discontent

Destination CRM | August 10, 2022

Is Low Customer Satisfaction The Inflation Antidote?

Press Release National ACSI Q2 2022

ECommerce Fastlane | August 4, 2022

Everything CX Leaders Need To Know About CSAT

CNET | August 3, 2022

Say Goodbye To Suddenlink As Internet Provider Rebrands To Optimum

Customer Think | August 1, 2022

Chief Customer Officers Can Stop Shrinkflation And Skimpflation

Forbes | July 29, 2022

3 Customer Experience Opportunities in The JetBlue And Spirit Airlines Merger

Digital Information World |

New Customer Satisfaction Survey Ranks Facebook Last While Proving Decline in Social Media Apps

CNN | July 28, 2022

Inflation-Exhausted Americans: Let’s Just Go Out for Steak

24/7 Wall St. |

FoxNews Posts Viewer Satisfaction Win

24/7 Wall St. | July 27, 2022

Respect for CNN Falls

Small Business Trends |

The Best and Worst Airlines for Business Travel

Natural News | July 26, 2022

Food Collapse, Labor Shortages Affecting Restaurants All Over the Country

Customer Satisfaction With Social Media Platforms Is Slumping

Satisfaction With Twitter Surges as Other Social Media Sites Stumble

E-Business Study 2021-2022

Press Release E-Business Study 2021-2022

MarketWatch | July 25, 2022

Here’s How Much ‘Greenwashing’ Can Shave from Company Earnings

Eat This, Not That! | July 24, 2022

5 Fast-Casual Chains With the Most Food Quality Complaints

Harvard Business Review | July 21, 2022

How Greenwashing Affects the Bottom Line

MarketWatch | July 20, 2022

Why Hotel Guests Are Never Satisfied These Days

FER Mag | July 18, 2022

Why Restaurant Customer Satisfaction Is Dropping

New York Post | July 17, 2022

Chick-fil-A To Open First Stand-Alone Branch In City Near Brooklyn College

Delecious Food |

Customer Service Suffers In Understaffed Restaurants As The Covid Virus Takes A Heavy Toll

CNBC | July 16, 2022

Restaurants Are Short-Staffed, and That’s Taking a Big Toll on Customers And Workers Alike

HNR Hotel News | July 14, 2022

What Makes An Effective Hotel Maintenance Strategy And How To Craft One

Delecious Food | July 10, 2022

The Best Food In The Country

KPEK-FM | July 8, 2022

Chick-fil-A Is America’s Favorite Fast Food Chain

How Good Is Amazon’s Customer Service? (Full Review)

No Love For The Big ISPs

24/7 Wall St. | July 5, 2022

This Is The Fast Food Restaurant With The Worst Customer Service

NBC 12 | July 2, 2022

Chick-fil-A Earns Top Spot In Customer Satisfaction For 8th Straight Year

Fox Business | July 1, 2022

Chick-fil-A Is America’s Favorite Restaurant For 8th Year In A Row

Chain Store Age |

Chick-fil-A Dominates Restaurant Satisfaction Ratings

Columbus Business First | June 30, 2022

Wendy’s Holds Steady In Annual Customer Satisfaction Survey

Chick-fil-A Tops Again In QSR Satisfaction, Jimmy John’s Debuts At #3

Federal News Network |

To Improve Its Customer Experience, SSA Found An Unusual Partner From The NFL

Cheapism | June 29, 2022

The Best And Worst Fast-Food Chains, According To A Major Customer Survey

Customer Satisfaction At Full-Service Restaurants Stable, While Fast Food Slips

DBusiness Daily Update: Study: Fast Food Customer Satisfaction Slipping, And More

Eat This, Not That |

Two Steakhouse Brands Top The List Of America’s Best Dine-In Chains, New Data Shows

govloop | June 28, 2022

Aim for the “X”: How Government Agencies Can Lift Citizen Satisfaction Ratings With A Stronger Focus On Experience Management, Or XM

American Fast Food And Fast Casual Restaurants, Ranked By Customer Satisfaction

Restaurant Business |

Chick-fil-a Rules, But Consumers Still Prefer Full-Service Dining

Nation’s Restaurant News |

Chick-fil-A Tops Consumer Satisfaction Study For Eighth Consecutive Year

The Title Chick-Fil-A Has Retained For The Eighth Straight Year

Restaurant Study 2021-2022

Press Release Restaurant Study 2021-2022

The Daily Independent | June 26, 2022

Appetizing Ashland Area: Chick-fil-A Always Good Choice

Nasdaq | June 24, 2022

FedEx Earnings Puts ETFs in Focus

DashNetwork | June 23, 2022

Two Hotel Chains Turn to CX Technologies to Improve Guest Experience

Franchising.com | June 21, 2022

It Is Time To Recession-Proof Your Business

CSM | June 19, 2022

The Cost Of High Customer Effort

EcomCrew | June 17, 2022

FedEx vs. UPS: Which Is Better For Your Ecommerce Business?

Eat This, Not That |

8 Fast-Food Chains With Most Food Quality Complaints

Clark | June 15, 2022

Report: The #1 Internet Provider In America

CNET | June 14, 2022

Wow, Americans Really Can’t Stand Their Internet Service Providers

TheStreet | June 13, 2022

Why I Will Never Own Lowe’s Or Home Depot Stock

Techdirt | June 10, 2022

US Cable, Broadband Companies Continue To Have The Lowest Satisfaction Ratings Of Any Industry In America

The Philadelphia Inquirer |

U.S. Airlines Most Likely To Bump Passengers From Flights

Apple TV+ Is America’s Worst Streaming Service

Study: U.S. SVoD Satisfaction Steady

Broadband ISPs Have A Serious Customer Satisfaction Problem And These Ones Ranked Lowest

Customer Satisfaction Scores Vary For Top Streaming Brands: Study

Report: 74% Of Consumers Are Satisfied With Streaming Services

US Consumers Still Most Satisfied With Video Streaming But Pay-TV, VoD Make Headway – ACSI

Does Subaru Exceed Your Expectations? A New Report Says Sometimes

Where Do ISPs Rank With Americans For Customer Satisfaction?

Dead-Ender AT&T U-Verse Tops In Pay TV Customer Satisfaction For A Fifth Straight Year

ACSI Telecommunications Study 2021-2022

Press Release Telecommunications and Information Study 2021-2022

Report: The Best Cell Phone Providers In America

How Customer Dissatisfaction Can Erode Merger Benefits

Which US Airlines Are Most Likely To Bump Passengers?

Frontier vs. Xfinity: Compare Internet Pricing, Plans and Speeds

Should You Buy The Dip Like Warren Buffett With ETFs?

iPhone Is Not The Most Popular Smartphone In This Market

Samsung’s Galaxy S20 Ultra Tops New US Customer Satisfaction Chart, T-Mobile Beats Verizon

Virtual Carriers Beat AT&T, T-Mobile, And Verizon On Customer Satisfaction

Report: Samsung Phone Is Again America’s Favorite, But Company Lost Some Love

Press Release Wireless Phone Service and Cell Phone Study 2021-2022

Wireless Phone Service and Cell Phone Study 2021-2022

Press Release National ACSI Q1 2022

The Top 100 Most Customer-Centric Companies Of 2022

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