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Press Release Wireless Phone Service and Cell Phone Study 2022-2023

Press Release National ACSI Q1 2023

The Street | April 21, 2023

Southwest Airlines Gets Some Surprising News (You May Not Like It)

Travel Study 2022-2023

Press Release Travel Study 2022-2023

California Review Management | March 21, 2023

Are Customer Expectations Skyrocketing – What Can Companies Do?

ACSI Energy Utilities Study 2022-2023

Press Release Energy Utilities Study 2022-2023

Harvard Business Review | March 20, 2023

When CEOs Engage Directly With Customers

The Wall Street Journal | March 7, 2023

As Customer Problems Hit a Record High, More People Seek ‘Revenge’

February 21, 2023

Press Release Retail and Consumer Shipping Study 2022-2023

ACSI Retail and Consumer Shipping Study 2022-2023

February 8, 2023

Press Release National ACSI Q4 2022

January 31, 2023

Federal Government Report 2022

Press Release Federal Government Study 2022

Harvard Business Review | January 12, 2023

10 Ways To Boost Customer Satisfaction

CU Today | January 3, 2023

Digital Banking Is Not The Big Threat

The Motley Fool | December 30, 2022

Will Amazon Stock Bounce Back In 2023?

Insurance Business America | December 29, 2022

How To Drive Better Customer Satisfaction In Insurance

Herald/Review Media | December 23, 2022

Taking Customer Service To The Next Level

Food Processing | December 20, 2022

Hershey And Quaker Top Customer Satisfaction Index

WYPR | December 15, 2022

American Shoppers: Gauging Their Happiness; Avoiding Holiday Scams

My Customer | December 14, 2022

Don’t Panic! There Are CX Advantages Of A Recession…

Food Industry Executive | December 13, 2022

Food Manufacturing Dips Slightly, Soft Drinks And Breweries Shine In The 2022 American Consumer Satisfaction Index Nondurable Products Study

Press Release Nondurable Products Study 2021-2022

Nondurable Products Study 2021-2022

GeekWire | December 10, 2022

Resetting Amazon: Why The Tech Giant Should Rethink Its Business From Scratch

Insurance Business America | December 7, 2022

State Farm, Liberty Mutual And More Ranked For Customer Satisfaction

Comcast Customers Are Not Going To Like This

Repairer Driven News | December 6, 2022

One In Five Customers Dissatisfied With Their P&C Insurer, Study Finds

The Motley Fool |

3 Things That Should Really Bug Netflix Investors

Mashed | December 1, 2022

How ‘Barbell Pricing’ Is Helping Keep Restaurants Afloat

The Future of Customer Engagement and Commerce | November 29, 2022

Bad Trip: The State Of Travel Customer Experience

MSN | November 26, 2022

Most Hated Insurance Companies In America

Harvard Business Review | November 22, 2022

When CEOs Engage Directly With Customers

Entrepreneur Magazine |

Amazon Customers Are Less Happy Than They Were a Decade Ago. What Happened?

CNBC | November 21, 2022

Power Lunch

The Wall Street Journal |

Amazon’s Customer Satisfaction Slips With Shoppers

Andy Jassy’s Woe: Amazon Stock Cut In Half As Customer Satisfaction Falls

The Motley Fool |

Why Amazon Fell Today

InvesBrain | November 18, 2022

Target: Why The Market Is Getting The Retailer Really Wrong

CU Today | November 17, 2022

Troubling Trendline Now In 4rth Year

24/7 Wall St. |

Wells Fargo Is America’s Worst Bank, Survey Shows

Digital Marketing Magazine |

Customer Experience Gap

Money Market Advisor | November 16, 2022

Survey: Banks Lead Credit Unions In Customer Service Satisfaction

CU Today | November 15, 2022

Credit Unions Slide—For 4th Year In A Row—In National FI Service Study

Press Release Finance Study 2021-2022

Finance Study 2021-2022

MeriTalk | November 14, 2022

Five Essential Metrics For Measuring Federal Government CX

ADN America | November 11, 2022

Worst Airline In The World: Two American Airlines Make The List

Nation's Restaurant News |

How Texas Roadhouse Is Bucking Negative Traffic Trends

Geeky.News | November 10, 2022

Elon Musk’s Takeover Of Twitter: The Underestimated Risk Of Leaking User Information

November 8, 2022

Press Release National ACSI Q3 2022

24/7 Wall St. | November 4, 2022

12 Restaurant Chains With The Best Service

HealthLeaders |

Top Payers Ranked By Customer Satisfaction

Health Populi | November 2, 2022

Consumers Rank Healthcare Experiences In The Bottom-Third Of All Industries – The ACSI 2021-2022 Index

November 1, 2022

Press Release Insurance and Health Care Study 2021-2022

Insurance and Health Care Study 2021-2022

24/7 Wall Street | October 29, 2022

McDonald’s Wins

Hospitality Technology | October 17, 2022

Fill Open Positions And Free Field Managers With Automated Hiring

Bit Rebels | October 16, 2022

Call Center Industry Standard Metrics – How To Measure Performance

Tasting Table | October 15, 2022

The Restaurant Gen Z Favors The Most, According To A Survey

SCNOW | October 11, 2022

These Fast Food Restaurants Have The Best Drive-Thrus, Study Says

The Superficial | October 8, 2022

McDonald’s Vs Chick-fil-A – Which Is Best?

24/7 Wall St. | October 3, 2022

Starbucks Trouble With Long Lines

The Future of Customer Engagement and Commerce | September 28, 2022

Hotel Customer Experience: Service Cuts Make For VERY Unhappy Customers

Customer Think |

Why Is Customer Satisfaction Falling When CX Spending Is Booming? 6 Ways To Improve Linkage

Green Lodging News | September 26, 2022

What Makes an Effective Hotel Maintenance Strategy and How to Craft One

ConsumerAffairs | September 23, 2022

When It Comes To Consumer Satisfaction Among Online Retailers, It’s Heavens To Etsy

Digital Information World |

Apple Comes Out On Top Of The American Customer Satisfaction Index For Electronics And Household Appliances

SamMobile | September 22, 2022

Samsung Electronics America Gets Highest Ranks In The 2022 Acsi Survey

Good e-Reader |

Kindle Users Happier With Improved Customer Satisfaction Rankings

24/7 Wall St. | September 21, 2022

Apple Named Favorite Computer As HP Falters

TechNewsWorld |

Researchers Find Consumer Satisfaction Remains High For Pcs And Tvs

TechUnwrapped |

Apple Ranks #1 In Customer Satisfaction For The Mac (And Ipad)

ConsumerAffairs |

As Satisfaction With Wireless Carriers Dips, Are Budget Providers Overtaking The Big Boys?

PCMag | September 20, 2022

Amazon Sees Uptick In Consumer Satisfaction With Its Fire Tablets, Kindles

Apple World Today |

Apple Still Leads The Industry In Customer Satisfaction For Personal Computers

Consumers Crave Macs And Lg Appliances, Says American Customer Satisfaction Index

Apple Narrowly Beats Samsung, Acer, Asus, and Dell In American Customer Satisfaction Index

Apple On Top Of American Customer Satisfaction Index For Macs & Ipads

Computerworld |

Macs Still Lead The ACSI Survey As PCs Go Mobile And Work Goes Remote

iThinkDifferent |

Apple Ranks No.1 In The American Customer Satisfaction Index In 2022, Second Year In A Row

Press Release Household Appliance And Electronics Study 2021-2022

Household Appliance and Electronics Study 2021-2022

ConsumerAffairs | September 19, 2022

Automakers Have Thrown The Industry Into Reverse When It Comes To Consumer Satisfaction, A Study Suggests

Turning The Corner On Labor Shortages: Deploying Tech For Survival & Sustainability

ConsumerAffairs |

Automakers Have Thrown The Industry Into Reverse When It Comes To Consumer Satisfaction, A Study Suggests

Turning The Corner On Labor Shortages: Deploying Tech For Survival & Sustainability

ConsumerAffairs | September 16, 2022

Customer Satisfaction is Nearing its Lowest Point Ever, a New Study Suggests

Council Post: Hospitality Brands Can Succeed With A Customer Experience Philosophy

MarketWatch | September 14, 2022

If Your Next Hotel Stay Is Terrible, This Is Probably The Reason

Hospitality Net |

Bad Customer Service Isn’t the Problem. A Bad Culture is the Problem.

Autoblog | September 13, 2022

Car Brands With The Highest Customer Satisfaction Ratings In 2022

Newsweek | September 12, 2022

Internet Debates: Are Red Lobster, Olive Garden, Other Chains Actually Good

BestProducts.com | September 10, 2022

The 7 Best Top-load Washing Machines That Will Level Up Your Laundry Room

The Wall Street Journal | September 8, 2022

Government Customer Experience Could Hold The Key To Citizens’ Trust

Yahoo Finance | September 7, 2022

How The Hotel Worker Shortage Could Affect Your Next Stay

Contact Center Pipeline Magazine | September 1, 2022

Is Cost Of Performance The Undiscovered X Factor?

Hospitality Net | August 31, 2022

Is It Time To Revisit Your Company’s “100% Satisfaction Guarantee” Policy?

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