Blog

CU Today | February 25, 2026

ACSI 2026: Banks Extend Satisfaction Lead Over Credit Unions As Digital Edge Widens

American Banker | February 24, 2026

Superregional banks slip on customer satisfaction: Report

The Modern Customer Podcast |

What the American Customer Satisfaction Index Reveals About 2026

ACSI® Finance Study 2026

Press Release Finance Study 2026

Gallup | February 23, 2026

Is Staffing Eroding Customer Experience?

Survey reveals best and worst grocery stores in the US. See list.

Food & Wine | February 22, 2026

America’s Top-Rated Grocery Store, According to 31,000 Customers

Cult of Mac | February 20, 2026

An affordable MacBook? Here’s what the rumors say.

CX Dive | February 18, 2026

Stagnating US customer satisfaction is a ‘warning sign’

The Street | February 17, 2026

McDonald’s unveils 2026 menu as sales rebound

Progressive Grocer |

Save A Lot Unveils New Deli in Upstate New York Store

The Shrinking Distance Between the Best and the Rest

Progressive Grocer |

Where Is Trader Joe’s Heading to Next?

Eat SCV | February 14, 2026

Chick-fil-A again leads U.S. fast-food satisfaction: what keeps customers returning

WhatNow | February 13, 2026

This California-Based Neighbourhood Grocery Chain Named America’s Best

Mass Market Retailers |

Save A Lot shows biggest customer satisfaction gain in recent national study

Southern Living | February 12, 2026

This Grocery Chain Just Beat Publix For The Top Spot In America

KYW News Radio |

Sheetz opens first store in the Philly suburbs — across the street from a Wawa

Martha Stewart | February 11, 2026

This Is the Best Grocery Store in the US, According to 30,000 Shoppers

200,000 Shoppers Just Picked Their Favorite Supermarket—and a Familiar Name Is Back on Top

Chain Store Age | February 10, 2026

Customer satisfaction is flat; wave of ‘pent-up customer defection’ building

Trader Joe’s is America’s favorite supermarket, but other chains won in the Northeast

Press Release National ACSI Q4 2025

MSN | February 9, 2026

9 Fast Food Chains Using Higher-Quality Meat, Food Experts Say

New York Post | February 5, 2026

Trader Joe’s crowned ‘the new Sephora’ — here are the best beauty dupes for budget buyers

VA sets new record for customer satisfaction in memorial services

VA’s National Cemetery Administration earns top customer satisfaction scores

Better Homes & Gardens | February 4, 2026

This Beloved Supermarket Was Named America’s Favorite for 2026—Here’s How the Rest Stack Up

New York Post |

Trader Joe’s edges out Publix, Costco as America’s new favorite supermarket

Yahoo! Finance |

Trader Joe’s now No. 1 in grocery store satisfaction. Here’s why

America has a new favorite grocery store and it’s not Publix or Costco

Retailers Race in a Stormy Holiday CX Environment

Entrepreneur | February 2, 2026

This Is Now America’s Most-Loved Grocery Store, Beating Publix

Yahoo! Finance |

Report: Wegmans slips in customer satisfaction as value-focused shoppers reshape retail

What Gen Z NFL Fans Actually Value

Press Release NFL Fan Satisfaction Scores Lower Than Any Industry ACSI Measures

SGB Executive |

EXEC: Survey Finds the NFL Grades Worse than the USPS in Customer Satisfaction

Good Housekeeping | January 31, 2026

This Is America’s Favorite Supermarket, According to 30,000 Shoppers

The Hill | January 30, 2026

US has new favorite grocery store, data shows: Trader Joe’s

Publix No Longer Top Grocer In U.S., Consumer Index Report Says

Supermarket News |

Trader Joe’s surpasses Publix in customer satisfaction ranking

Move over Publix! New survey finds this grocery store is not top in US

Grocery store edges out Publix as America’s favorite

StoreBrands | January 29, 2026

Trader Joe’s Overtakes Publix as Top-Ranked Grocer in 2026 ACSI Study

Celebrating Federal Employees and Recognizing the Path Ahead

Progressive Grover | January 28, 2026

Trader Joe’s Dethrones Publix in Supermarket Customer Satisfaction Rankings

Publix Was Just Dethroned As America’s Top Grocery Store By This Iconic Chain

MacTech | January 27, 2026

Apple Store rankings rise 4% to 79 in ACSI Retail and Consumer Shipping Study

Customer satisfaction with online retail stabilizes

These 3 companies just earned the highest score in customer satisfaction: Can you guess the brands?

Click on Orlando |

REPORT: Publix is no longer Florida’s top grocer. Here’s who took No. 1

ACSI® Retail and Consumer Shipping Study 2026

Press Release Retail and Consumer Shipping Study 2026

ACSI® Blog | January 21, 2026

From Family to Facility: Navigating the New Senior Care Landscape

THESE ARE SOME OF THE MOST RELIABLE USED LAPTOP BRANDS YOU CAN BUY

The Intuitive Customer Podcast | January 20, 2026

Uncomfortable Truth: The Focus on Customer Experience Hasn’t Paid Off, Why? (Podcast Episode)

Government Executive | January 15, 2026

Let’s play a drinking game

Chosun Biz | January 11, 2026

Samsung targets U.S. market with AI appliances showcased at Best Buy

Chain Store Age | January 5, 2026

Chick-fil-A ‘Newstalgia’ campaign includes new menu items, sweepstakes

Convenience Store News | December 18, 2025

Reinvention, Not Routine, Will Define C-store Success in 2026

BGR | December 14, 2025

This Is Considered The Best Major Smart TV Brand In Terms Of Customer Satisfaction

Shopping Appliances? Customers Say This Is The Most Reliable Fridge Brand Of 2025

Detriot Free Press | December 9, 2025

Chick-fil-A Ann Arbor location to open Dec. 12: How restaurant is different

Destination CRM | December 8, 2025

Government Service Highs and Lows

Motor Illustrated |

The 10 brands with the highest customer satisfaction in 2025

Slash Gear | December 7, 2025

This Is Considered the Best Vacuum Cleaner Brand by Customer Satisfaction

US News | December 1, 2025

Credit Union vs. a Bank

Federal News Network | November 26, 2025

Customer satisfaction with federal benefits and services sees a two-decade high

BGR | November 23, 2025

This Is The Best Cheap TV Brand According To Customer Satisfaction

SlashGear | November 22, 2025

This Is Considered the Best Major PC Brand in Terms of Customer Satisfaction

ACSI® Blog | November 20, 2025

The Hidden Cost of Simplifying Customer Data

Pre-Shutdown Survey Shows Tech Boosting Satisfaction with Government Services

Carrier Management | November 19, 2025

Amid Higher Costs, Changing Customer Expectations P/C Insurer Rankings Down Overall

TheTruthAboutCars.com |

How Long Is This Sustainable?

FEDSCOOP | November 18, 2025

Government services, tech earn high marks from public in pre-shutdown survey

Press Release Federal Government Study 2025

ACSI® Federal Government Study 2025

CX Dive | November 14, 2025

Stagnant customer satisfaction offers warning to business, ACSI says

November 13, 2025

Press Release National ACSI Q3 2025

Travel Weekly | November 12, 2025

How airlines can cope with the threat of digital disasters

ACSI® Blog | November 11, 2025

The Longest Federal Government Shutdown in History: How Americans Are Feeling the Impact

Slashgear | October 31, 2025

This Is Considered the Best Online Retailer in Terms of Customer Satisfaction

DBusiness | October 28, 2025

Report: Detroit’s Rocket Leads Mortgage Lenders in Customer Satisfaction

Consumer Affairs |

ACSI report reveals the best and worst mortgage lenders for customer satisfaction

National Mortgage Professional |

ACSI Survey Ranks Rocket Mortgage Top Lender

Press Release Mortgage and Insurance Study 2025

ACSI® Insurance and Mortgage Lenders Study 2025

TV Tech | October 22, 2025

HBO Max Increases Prices for All Tiers

This Unexpected Chain Was Just Named the Best Convenience Store in the U.S.

SlashGear | October 21, 2025

This Is Considered The Best Major TV Brand In Terms Of Customer Satisfaction

Value and Convenience Define the 2025 Holiday Retail Season

Chowhound | October 20, 2025

This Fast Food Chain Has Some Of The Best Customer Service, According To Reviews

This Gas Station Is Officially The Best US Convenience Store (And No, It’s Not Buc-Ee’s)

Sheetz? Wawa? Buc-ee’s? See ranking of nation’s best convenience stores by customers

Modern Restaurant Management | October 16, 2025

The New Hospitality Formula: Less Guesswork, More Guest Work

Move Over Wawa, A Midwest Rival Just Took The 2025 Crown For Customer Satisfaction

Southern Living |

This Surprising Convenience Store Was Just Named The Best In The Country

The Takeout | October 15, 2025

Wawa Dethroned — America Has A New Favorite Convenience Store

Daily Mail | October 14, 2025

Wawa dethroned as America’s No1 convenience store by Midwest rival

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