Blog

Fortune | June 17, 2025

How Chipotle uses the cloud to stay on top of mobile app demand

Restaurant Dive |

Chick-fil-A leads in customer satisfaction for 11th straight year

Press Release Restaurant and Food Delivery Study 2025

ACSI® Restaurant and Food Delivery Study 2025

Tasting Table | June 16, 2025

Save Hundreds Of Dollars On Kitchen Appliances With This Smart Shopping Tip

ATM Marketplace | May 29, 2025

Regions Bank earns top spot in customer satisfaction

The Week | May 28, 2025

These are America’s favorite fast food restaurants

24/7 Wall Street | May 27, 2025

Samsung Tops Apple in Watch Business

CNET | May 22, 2025

Choosing Between Cable and Fiber Internet: What Helped Me Decide

Tech News World | May 21, 2025

Cell Phone Satisfaction Tumbles to 10-Year Low in Latest ACSI Survey

US Smartphone Satisfaction Hits Decade Low: Why AI Isn’t Enough

Phone satisfaction falls to 10-year low – and AI is only partly to blame

CNET | May 20, 2025

Spectrum Dominates as the Fastest, Most Reliable ISP in Latest Opensignal Report

Apple Workd Today |

Samsung outperforms Apple in smartwatch debut in ACSI study

Apple World Today |

Apple and Samsung continue to lead in smartphone customer satisfaction, according to an ACSI study

A New Report Shows That Most People Are Happy With Fiber Internet, but Here’s Why 5G Is Turning Heads

Android Authority |

Phone satisfaction just hit a 10-year low in the US. Here’s why

Cell Phone User Satisfaction Falls: Study

In the ISP Race, Fiber Is Still Tough to Beat, But Don’t Discount These Upstarts

ACSI® Telecommunications, Cell Phone, and Smartwatch Study 2025

Press Release Telecommunications, Cell Phone, and Smartwatch Study 2025

CX Dive | May 19, 2025

Customer satisfaction levels out as experts await tariff impacts

SGB Media | May 14, 2025

U.S. Customer Satisfaction Falls in First Quarter

Press Release National ACSI Q1 2025

Auto Rental News | May 6, 2025

Traveler Customer Satisfaction Declines Across the Board Data Shows

Miami Herald | April 25, 2025

This airline scored best in customer satisfaction, study says. How did others do?

CX Dive | April 24, 2025

American Airlines redesigns app in response to customer feedback

Travel and Tour World |

Why Lyft Beats Uber in Customer Satisfaction as Rideshare Ratings Decline, What This Reveals About the Future of Travel in the US

CX Dive | April 23, 2025

After record high, customer satisfaction with airlines falls

Customer satisfaction at hotels dips: report

Hotel News | April 22, 2025

ACSI 2025 Report Reveals a Slip in Customer Satisfaction across Travel Industries

Travelers Are Less Satisfied With U.S. Airlines in 2025, According to New Data

Travel and Tour World |

Why US Travel Satisfaction is Dropping, ACSI Study Reveals Sharp Declines Across Airlines, Hotels, Car Rentals, Rideshares, and Booking Platforms

Atlanta Journal-Constitution |

Airline customer satisfaction drops, study says. See where Delta ranks

The Spokesman Review |

Airline customer satisfaction drops, study says

ACSI® Travel Study 2025

Press Release Travel Study 2025

C-Store Dive | April 14, 2025

Revolutionizing convenience stores: The role of smart technology in enhancing customer experience

Federal News Network | April 11, 2025

Trump and DOGE need citizen input to make government more efficient

How Trader Joe’s Became A Grocery Cult

Nasdaq | March 28, 2025

4 Signs Your Bank Doesn’t Value You Enough — And What To Do About It

XPRT Environmental |

Salt River Project Makes Powerful Statement, as Satisfaction With Energy Utilities Dips Overall

Skechers Is Running To New Heights

Press Release Energy Utilities Study 2025

ACSI® Energy Utilities Study 2025

Miami New Times | March 4, 2025

Best Grocery Stores in U.S.? Here’s Where Publix Ranks

The Takeout | February 28, 2025

Why Steaks From Restaurants Taste So Much Better Than Homemade Read More: https://www.thetakeout.com/1797485/why-steak-restaurant-better/

Ria Biz | February 27, 2025

Merrill Lynch ‘satisfaction’ rating slides 9% after app restructuring, while Fidelity — the only firm with rising satisfaction — drubbed rivals in new DIY investor survey

Southern Living |

New Study Says There Is Now A Tie For America’s Favorite Grocery Store

February 25, 2025

ACSI® Finance Study 2025

Press Release Finance Study 2025

Food & Wine | February 24, 2025

These Are America’s Top 10 Grocery Stores, According to More Than 40,000 Shoppers

Eat This, Not That! | February 12, 2025

Sam’s Club Just Beat Costco in This Key Category and Shoppers Are Taking Notice Costco still dominates, but Sam’s Club’s latest move has shopper

February 11, 2025

Press Release National ACSI Q4 2024

Retail Wire | February 7, 2025

Are Expectations for E-Commerce Performance Rising?

Martha Stewart | February 6, 2025

This Is the Most Popular Supermarket in the US, According to a New Study

Real Simple | February 5, 2025

More Than 41,000 Consumers Just Picked a New Favorite Supermarket Chain—and It Beat Costco

Parade | February 3, 2025

America’s Favorite Supermarket Was Just Named—But It’s Not the One You’d Expect

Forbes | January 30, 2025

Do You Think The Government Provides Great Customer Service?

Progressive Grocer | January 28, 2025

Trader Joe’s, Publix and Sam’s Club Earn Top Marks for Customer Satisfaction

Chain Store Age |

ACSI: Chewy, Sam’s Club, TJX shine in latest satisfaction survey

Food Navigator |

Consumers are Satisfied with supermarkets, but digital cracks emerge

Business Insider |

Sam’s Club rockets past Costco in customer Satisfaction thanks to its touch-free checkout tech

ACSI® Retail and Consumer Shipping Study 2025

Press Release Retail and Consumer Shipping Study 2025

GovExec.com | January 16, 2025

OPM officials tout agency’s transformation under Biden

ACSI Launches New Federal Efficiency Metric as Administrations Transition

January 8, 2025

White House Highlights ACSI Data in Federal Service Improvement Report

WhiteHouse.gov |

FACT SHEET: Delivering Results for the American People Through the Biden-⁠Harris President’s Management Agenda

FederalNewsNetwork.com | January 4, 2025

Agency officials make their ‘efficiency’ pitch. Trump’s transition team takes note

Yahoo! Entertainment | December 7, 2024

Dwayne ‘The Rock’ Johnson says he used to wrestle for $40 in flea markets — now he’s one of the world’s top-paid actors

CX Dive | November 22, 2024

US customer satisfaction climbs to new heights from pandemic low

November 19, 2024

Press Release National ACSI Q3 2024

Forbes | November 18, 2024

How Wawa Became America’s Best-Loved Convenience Store and a Retail Phenomenon

Shop Association | November 14, 2024

Top Retailers Ranked As Holidays Ramp Up

CX Dive | November 13, 2024

Satisfaction with federal government services climbs to 7-year high

MeriTalk | November 12, 2024

Citizens Happiest With Government Services Since 2017

Public satisfaction with government services hits highest mark in seven years, survey finds

Press Release Federal Government Study 2024

ACSI® Federal Government Study 2024

Chain Store Age | October 29, 2024

ACSI: Best retailers for customer satisfaction include…

Press Release Retail Holiday Preview 2024

Consumer Affairs | October 15, 2024

These mortgage lenders got good reviews in 2024

Property Casualty 360 |

Top P&C insurers for customer satisfaction in 2024

National Mortgage Professional |

Mortgage Lenders Have Work To Do When It Comes To Customer Service, Survey Says

Press Release Insurance and Mortgage Lenders Study 2024

ACSI® Insurance and Mortgage Lenders Study 2024

NBC10 Philadelphia | October 1, 2024

Wawa or Sheetz? Wawa is taking it in new study that scored it as the best in America

A winner has been crowned between Wawa and Sheetz for convenience store superiority

Consumers have crowned Wawa the nation’s No. 1 convenience store chain

Customers rank this Pa. convenience store chain as best in nation

CSP Daily News |

Wawa Takes Top Spot as C-Store Chains Vie for Customer Satisfaction

Wawa is named ‘best convenience store,’ according to national survey. See who the popular chain beat out to win the title

ACSI® Convenience Store Study 2024

Press Release Convenience Store Study 2024

Home Theater Review | September 17, 2024

Samsung Tops ACSI Rankings For TV Service Excellence In 2024

Consumer Affairs |

How customers ranked PC, TV and appliance companies in 2024

New report reveals which appliance brands are rated highest by consumers

Press Release Household Appliance and Electronics Study 2024

ACSI® Household Appliance and Electronics Study 2024

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