Blog

The Washington Post | September 10, 2024

The Sentinel

Boston Globe | August 31, 2024

Argh! The rage-inducing state of customer service

Mobility Makers with 'JR Morning (listen on Apple Podcasts) | August 21, 2024

Forrest Morgeson ~ Mobility Makers

Consumer Affairs |

It’s a new day in car customer satisfaction, led by Subaru and hybrids

Hybrids Trump EVs, Gas Cars In Customer Satisfaction Study

Ford’s love affair with EVs softens as profitability and consumer trends take focus

Ford Authority | August 20, 2024

Ford Customer Satisfaction Improved In 2024: Study

Tesla tops Consumer Satisfaction Index for luxury vehicles with Mercedes-Benz

Subaru Catches Toyota For Top Customer Satisfaction Supremacy

Auto Remarketing |

The most satisfied car owners drive hybrids, study finds

Press Release Automobile Study 2024

ACSI® Automobile Study 2024

CX Dive | August 19, 2024

Customer satisfaction dips, deviating from years of growth, ACSI found

August 13, 2024

Press Release National ACSI Q2 2024

Search Engine Journal | July 26, 2024

Study Backs Google’s Claims: AI Search Boosts User Satisfaction

Digital Information World | July 24, 2024

Social Media Supremacy: This New Survey Shows Which Apps Are Winning Users’ Hearts

Search Engine Mag | July 23, 2024

Survey: User satisfaction with Google grows in 2024

TikTok, YouTube Battle for Satisfaction Supremacy, Facebook Hate Calms a Bit

ACSI® Search and Social Media Study 2024

Press Release Search and Social Media Study 2024

Restaurant Dive | July 15, 2024

Mobile apps drive fast food satisfaction – so long as service is speedy

The Food Institute |

LongHorn Steakhouse Ascending Among Casual-Dining Chain

CX Dive | July 1, 2024

Restaurant customer satisfaction grows despite rising prices, ACSI finds

Inc. | June 26, 2024

Chick-fil-A Just Got Some Very Good News. This Number Will Surprise You

Restaurant Business Magazine | June 25, 2024

Chick-fil-A’s top-ranking customer-satisfaction score may be slipping

Nation's Restaurant News |

Texas Roadhouse, LongHorn Steakhouse outrank the industry on customer satisfaction

Chain Store Age |

Chick-fil-A rules the fast-food roost when it comes to customer satisfaction

Fox Business News |

America’s top restaurants for customer satisfaction

ACSI® Restaurant and Food Delivery Study 2024

Press Release Restaurant and Food Delivery Study 2024

NerdWallet | June 12, 2024

Travelers Think Every Airline Has Improved This Year — Except One

LightWave Online | June 11, 2024

ACSI data shows customers prefer fiber

Forbes | June 9, 2024

Flying High: How Airlines Are Soaring To New Heights In Passenger Satisfaction

CNET | June 4, 2024

Most People Still Aren’t Happy With Their Internet, But It’s Getting Better

Fierce Network |

AT&T remains top dog in fiber customer satisfaction, says ACSI

ACSI® Telecommunications Study 2024

Press Release Telecommunications Study 2024

Nation's Restaurant News | May 16, 2024

The new value equation at restaurants

ACSI® Wireless Phone Service and Cell Phone Study 2023-2024

Press Release Wireless Phone Service and Cell Phone Study 2023-2024

Detroit News | May 10, 2024

DTE sends line workers to ‘storm school’ to improve its outage record

Chain Store Age | May 8, 2024

Customer Satisfaction Continues to Climb

Press Release National ACSI Q1 2024

Hotel Dive | April 23, 2024

Customer satisfaction with lodging is back to pre-pandemic levels: report

Alaska Airlines, Hilton hotels top travel Customer Satisfaction Index

Press Release Travel Study 2023-2024

ACSI® Travel Study 2023-2024

ACSI® Energy Utilities Study 2023-2024

Press Release Energy Utilities Study 2023-2024

Charlotte Observer | March 7, 2024

What a new national survey says about customer service from Charlotte’s big banks

CU Today | February 20, 2024

Credit Unions Make Comeback–But Still Trail Banks

ACSI® Finance Study 2023-2024

Press Release Finance Study 2023-2024

CNBC | February 9, 2024

Costco has replaced Trader Joe’s as America’s favorite supermarket

Business Insider | February 8, 2024

Walmart and Target are gaining ground on Costco in customer satisfaction

Austin American-Statesman |

H-E-B, Costco or Publix? These supermarkets tied for best customer satisfaction nationwide

NJ.com | February 7, 2024

Costco, Publix, H-E-B tie for 1st in customer satisfaction, survey shows

KENS-TV | February 5, 2024

Best grocery stores: HEB ties at #1 in 2024 customer satisfaction

H-E-B ties as best supermarket in the country for customer satisfaction

Houston Chronicle | February 4, 2024

H-E-B ranks first in customer satisfaction study. What did it tie with — and what did it dethrone?

San Antonio Current | February 2, 2024

San Antonio’s H-E-B tied in ranking as nation’s best grocery chain

Retail Info Systems | January 30, 2024

7 Retailers With the Highest Customer Satisfaction 2024

Private Label Helps Boost Retail Customer Satisfaction Scores

Chain Store Age |

Costco, H-E-B, Publix tops in customer satisfaction

Key Costco investment pays off for members and the warehouse club

ACSI® Retail and Consumer Shipping Study 2023-2024

Press Release Retail and Consumer Shipping Study 2023-2024

January 23, 2024

Press Release National ACSI Q4 2023

December 12, 2023

ACSI® Nondurable Products Study 2022-2023

USA Today | November 21, 2023

National Fast Food Day: See how your favorite fast-food restaurants ranked this year

FedScoop | November 15, 2023

Satisfaction with U.S. government services is rising, report finds

November 14, 2023

ACSI® Federal Government Report 2023

Press Release Federal Government Report 2023

November 7, 2023

Press Release National ACSI Q3 2023

Progressive Grocer | November 3, 2023

Which Retailers Rank High For Customer Satisfaction Ahead of the Holiday Season?

Chain Store Age |

Amazon, Chewy rank highest for customer satisfaction ahead of holiday season

November 2, 2023

Press Release Retail Holiday Preview 2023

October 17, 2023

Press Release Insurance and Health Care Study 2022-2023

ACSI® Insurance and Health Care Study 2022-2023

PCMag | September 21, 2023

Samsung’s Android Tablets Help It Move in on Apple in Customer Satisfaction Survey

PCWorld | September 20, 2023

Move over, Apple: Computer users love Samsung in new survey

September 19, 2023

ACSI® Household Appliance and Electronics Study 2022-2023

Press Release Household Appliance and Electronics Study 2022-2023

Forbes | August 22, 2023

Early Electric Vehicle Adopters Forgive Reliability Problems; What About When We All Have One?

Press Release Automobile Study 2022-2023

ACSI® Automobile Study 2022-2023

Press Release National ACSI Q2 2023

The Daily Meal | August 4, 2023

Outback Steakhouse Is Investing In New Tech To Improve Its Food And Dining Experience

Press Release Search and Social Media Study 2022-2023

ACSI® Search and Social Media Study 2022-2023

Food On Demand | June 29, 2023

Full-Service Dining Satisfaction Back To Pre-Pandemic Levels

Nation's Restaurant News | June 27, 2023

Chick-fil-A Ranked No. 1 For Customer Satisfaction For The 9th Straight Year

Press Release Restaurant Study 2022-2023

ACSI Restaurant Study 2022-2023

PCMag | June 7, 2023

Looking for ISP Satisfaction? Life Is Finer With Fiber

ACSI Telecommunications Study 2022-2023

Press Release Telecommunications Study 2022-2023

ACSI® | June 1, 2023

Optimizing Resource Allocation as Budgets Tighten

New Data About Airlines Competing On Customer Experience

ACSI Wireless Phone Service and Cell Phone Study 2022-2023

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